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“Need something specific? Need it quick? The staff waiting as you enter the store will help you find what you need. Yes, I go to the big-box stores, but when I need to be sure they'll have it, I visit Ace. Their hardware section is much more complete. When others are out of stock, I've found it here.”
“I'm writing this review as I'm being checked out. I want to commend Sabrina and Brent for their excellent customer service!
I'm completely new to welding and am starting school this semester and they answered all my questions (there were many) and helped me find all the necessary items for my classes.
I'm confident that, with their assistance, I'll have everything I need for a successful welding semester!
Would definitely recommend!
Thanks again Sabrina and Brent!”
“Ryan did a great job with handing me over my online order. Took his time and explained things very well. He made picking up my online order and my trailer a very good experience. Owen did a great job ringing me up.”
“All I gotta say is give Bree a raise!! What an amazing employee this company has! It’s been a very long time since we’ve had such friendly and helpful customer service. Seriously she deserves something, she was so kind and went above and beyond to help us out tonight. Blown away by the amazing help and will definitely be back.”
“Always helpful and friendly service close to home. The Hardware Hank team consistently provides attentive customer service and takes the time to help customers find exactly what they need. Their knowledgeable staff, welcoming attitude, and commitment to helping the community make every visit a positive experience. I appreciate having such a reliable local hardware store nearby.”
“This is much like the old fashioned hardware store. The aisles are much closer together than a big box store. They are packing a huge amount of products and services into a smaller area. Their employees are very knowledgeable and helpful. The part I like best is that I can walk into the store with a bolt or screw and I can get help finding the exact match. Then I can just buy as many as I need, rather than a whole box.”
“This is my preferred store to get my spring mulch. They always have it ready for me to buy at the end of March or beginning of April. I walk in and pay for my order at the counter and two helpful customer service representatives meet me out in front of the store where they load my truck up; And, off I go! Easy Peezy !!”
“Bought a laundry tub faucet online and tried to install it, but it did not fit the copper water lines which fit my current one. Tried to return it, but it was past the 90 day return period. Lowes refused to take a brand new item back as it was past the 90 days. No offer of store credit. All they would have had to do was give me store credit which would retain me as a customer and put the item back on the shelf. Given their refusal, I will never shop at Lowes again. Never believed it would not fit and should have known about the 90 return period, but stores who really want your business will do things to keep you as a customer. Not Lowes. Again, will never go back!!
Lowes responded, as you can see, and I called their customer service number. They changed the return time frame on this one item to one year. I went into Lowes and told them I tried to return the faucet and was told I could not. I showed them the review and that customer service changed the timeframe from 3 months to one year. They took my item back! I told them that they saved a customer and that I will be back to their store in the future. I will just be very careful about their return policy timeframe. Thank you Lowes for the your understanding and one time change on your return policy! The star rating went from 1 to 5.”
“I echo a lot of what the other reviews would say. This is a nicely kept store with good management. They are friendly to people and have good sales. I appreciate the appliance deals they have as we are moving soon and got a deal on a new washer dryer combo. Coming back soon to get some new gardening equipment for the summer!”
“I was looking for a cheap durable rake, this one telescopes and sometimes it loosens on its own while your taking. Its cheaper than home depot, and worked great for raking peanut shells into a pile on my front lawn. I filled a 13 gallon garbage bag full of peanut shells. The rake does have 2 spots of plastic sorta wells on it that appear to be slots for putting screws thru to make the Assembly more durable i think. I could be wrong though. Still a big width tined rake for under 10 bucks he'll yeah. I had to rake up the peanuts because it was quite frankly an eye sore. Here's a photo of the rake I still havent put any screws thru the spots I suspect are for increasing longevity of the assembled pieces.”
“There is so much in this store including frozen pizza, paint, household tools, bathroom everything and lots of candy and outdoor furniture. Great garden center however only orange marigolds-no other colors. Lumber selection is huge with a lot onsite.”
“I dropped off my sputtering and backfiring snowblower with them, and they had it fixed for me the very next day! Just in time for a huge snowstorm! They saved my life! Snowblower now runs like a champ. We’ll go back again.”
“Wonderful staff at this location- especially at the paint counter. Thank you Nelly!
Home Depot also offers free same-day delivery, which is a huge win and always has great customer service at the store and at the corporate level. We’ve use them for small and big purchases.”
“I had a really good experience walked in just window shopping looking at tool carts to maximize storage in my garage etc Derek came by helped give me some info on products and inventory ended up finding a good deal on a kobalt it was priced at $199 but they had none in stock with an approval of a manager they were able to sell me the floor model which was awesome bc I didn’t have to assemble it or anything just roll and go. I got to the checkout and scanned the barcode it went to $249 the same manager came over and said the price was mis matched and he said they will honor the $199. I paid for it when I went to load it a cart guy Keith was helpful in helping me load it into my SUV I definitely recommend shopping at this location”
“I was looking at security flood lights and an employee stopped to ask if I had any questions, which was great because a lot of times you have to hunt down employees to get help.”
“We had a great experience with the Home Depot flooring department! We layed carpet in our entire house. The guy came out and measured, talked to me about his recommendations, and was on his way again. I decided to go in to pay instead of online (pay before the installation) so nothing got miscommunicated. You can do either option. The 3rd party installation guys were prompt and professional. I didnt even know Home Dept did carpeting until someone referred them to me. Word of mouth is powerful, so now its my turn. Home Depot is a quick, easy and affordable place to get carpet installed!”
“Good evening, I just wanted to acknowledge an amazing experience I had working with Chad at this store. He was the most kind and helpful person I have EVER dealt with any any Lowe’s, Home Depot, Menards etc.
As a construction business owner I am constantly in different stores buying materials. And I rarely ever leave reviews of any kind. Chad came up to me in the flooring area and offered to check me out at his register. I told him I had to go to the front and he offered to push my cart up as well as ring me up. After that, he offered to help me load my materials in my car.
Whatever you do, please keep Chad around! I will definitely shop at Lowe’s more often because of people like him. Someone higher up that than the store manager please acknowledge Chad for going above and beyond what any employee has Ever done for me. Thank you.
-Ace Restoration”
“Highly recommend you stop! I heard from my friend that the sandwiches are good. She wasn't wrong. The chicken bacon ranch was delicious! It was nice sized with a good handfull of kettle chips. Try the blackberry carmel smoothie, you will want another one! It has the perfect amount of sweet and sour. Thank you for the great lunch!”
“Jason with customer service and Max in management were SUPER helpful in assisting the purchase and delivery of our mower!They went above and beyond in service and support,Highly recommend the Coon Rapids Home Depot location for any home improvement or shopping! Best customer service!”
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“Fantastic!! They were super helpful, and very friendly! I needed a few stainless machine screws and they had exactly what I needed. In and out in less than 5 mins.”