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“Customer service is the number one priority here as I can’t say enough good things about this bike shop! They want you to be happy with your bike and are knowledgeable and patient in helping you find it. Great inventory and the owner is very chill and friendly. No high pressure to buy. Highly recommend this place for buying, trading or getting maintenance done on your bike.”
“I highly recommend bike lessons with Alicia! We signed up my 7 year old son, who was afraid to try biking without training wheels. Alicia was incredibly patient, knowledgeable, and great with kids. She was so encouraging, and she guided him to learn one skill at a time till he was pedaling like a pro by the end of the lesson.”
“Happy overseas customer here! They helped me out with some bike parte that are not available in Europe. Good communication and very helpfull people, my bike is looking awesome again!”
“Employees were extremely helpful and professional. They helped me pick out a bike that was the right size & style for me, and then guided me through which attachments I wanted and how to install them! Plus a price that can't be beat!”
“Had a mystery noise pop up on my Cannondale Cargowagen during my ride today, I was nearby and called to see if they could take a look at it. I brought it in, they got it in the stand and quickly fixed the issue. The chain guard was the culprit, easy fix. Thank you SO much!”
“After years of riding a fun but temperamental old tandem, we decided to build a bike with all the features we wished we had. Twin Cities Tandems has an impressive array of tandem brands and models. After a few test rides, we were able to zero in on exactly what we wanted to build. Steve did a terrific job creating the Co-Motion tandem of our dreams. He also made a number of wise suggestions that helped us build a terrific tandem. Our only regret is we should have done this sooner!”
“My winter bike had a frozen corroded seat post that I was not able to remove, even with heavy tools. I almost gave up on the bike but thought that I'd give Erik's service a try. They worked it, were able to extract it and cleaned it up nicely, saving both the frame and the seatpost! Nice job! Thanks!”
“Great service, great knowledge and the best products.
We have a Specialized ebike from the store.
Big shout out to Matt at the Bicycle Chain who helped us - he was great.
We did have an issue with our bike. Matt helped us and contacted Specialized who was also involved and solved the problem. Cannot say enough about the help from all parties.
Great bike shop with a great product.”
“I was heading out of town for a race and needed a last minute derailleur replacement. They were able to get it the swap done and ready to go while I waited. I love the customer service!”
“Not only does theirs wonderful shop sell a well curated collection of exciting cargo bikes but they also provide excellent maintenance services. They saved the day for me a few times!”
“I recently came back to the Twin Cities to empty out a storage unit, which included needing to ship my beloved vintage Schwinn. I had had a really terrible week--between the difficulties of moving and an unexpected family death, I was really worn out. I was short on time too and pretty desperate to find someone who could box it for me and help me ship it. The first shop I tried was dismissive and told me the bike wasn't worth the trouble but Grand Performance immediately treated me and my love for my bicycle with respect and kindness. They couldn't box it that day but offered to take it and box it later for a BikeFlights shipment. They had such knowledgeable things to say about that era of Schwinns and when I apologized for it not being worth much, they affirmed that my attachment to it was worth enough (worth everything, actually, is what they said). That this is a racing shop is an even greater testament to how they treat everyone who comes through their door, no matter who they are and what kind of bicycle they have. You don't have to know anything about bikes or own something fancy to be welcomed here. This is how a bike shop should be and I can't thank them enough for their help that day.”
“Amazing, affordable, huge selection of new and used bikes, cozy locally owned business.
Sean helped me get to the store when I got a flat a mile out, and Eric showed me all the fixes he performed on my new wheels that I foolishly got from a big box store, when I likely could have found a better used one here at the same price point, but, anyway... I really can't express enough gratitude.
ps - they're having a big sale on biking attire, so if you're reading this, go show them some holiday cheer!!”
“Zack is really knowledgeable and makes sure your needs and expectations are met.
Great sales person and helps you through the purchasing process.
Thank you”
“Walked in with the most odd request, looking to buy tape. staff were friendly, helpful and even gave me a small roll of scotch tape when they couldnt find any other option. Amazing customer service!”
“I had an excellent experience working with Mark! As a total noob who didn't REALLY know what I needed, he understood what would suit me best and helped me find the best products for me. He was thorough, patient, and knowledgeable. I'll be back for sure!”
“I am so thankful for LBS! Everyone is so friendly and incredibly knowledgeable- and they customized a bike for me that I actually LOVE to ride! The cherry on top- unbelievably delicious coffee and tea bevs, made by baristas who are highly skilled in the art of Yum.
Best bike shop ever!”
“I stopped in with very little idea about the kind of bike I needed. The staff were welcoming, incredibly helpful, and let me take my time asking questions and test-riding various sizes and styles. I would definitely recommend stopping by if you're looking to learn. (Also, the prices on their bikes are VERY good!)”
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“Always pleasant and helpful. We have bought multiple bikes from them and have used them for service many times. I needed an urgent repair on my MTB. They were overbooked and couldn’t do it before my trip. They gave me lots of advice and had the parts in stock so I could do it myself. Thanks!”