Verizon's Duluth location is praised for its exceptional customer service and knowledgeable staff. Customers have shared positive experiences, highlighting the assistance provided by employees like Justin and Colin, who have been described as amazing representatives. Justin helped a customer with a challenging porting process, while Colin was noted for delivering the best customer service ever experienced, offering instant answers and a friendly demeanor. Visitors to the store have also shared their personal journeys, such as one customer who navigated a difficult decision about upgrading to the iPhone 15. They appreciated the patience and support from the staff, who helped make the experience enjoyable despite initial indecisiveness. Another customer mentioned a long drive to the Duluth store to resolve issues with a pre-owned phone. Culin, another standout employee, was instrumental in activating the phone quickly and efficiently, showcasing his expertise and dedication to customer satisfaction. Overall, Verizon in Duluth is recognized for its welcoming environment, efficient service, and staff who go above and beyond to ensure customers leave satisfied. Whether needing assistance with new devices, plan changes, or technical issues, customers can expect a positive experience at this location.
My phone stopped charging fully so I went to the Verizon store and worked with Devyn. It took two hours, and I walked out of there with a fully loaded new phone. Ironically, my old phone charged fully overnight, but it was just a matter of time as I'd had it for a few years already. 😁
May 2025
Came in today and needed help with phone issues. Seth helped me and his service was amazing. I felt heard and understood. I enjoyed the kindness and help from all the emploees this evening! Thank guys!
October 2024
The guys in here are super helpful. They have a get shit done mentality and helped me through my problems with my phone.
