Banks in Eagan, MN

“This bank is awesome. Friendly, caring and great service. They treat customers like people, not just revenue sources.I have been in the financial service industry for forty years. I know what to look for in a bank.Prime Security gets it.”

“Robert Madolimov at the Eagan, MN location helped me with a problem I’ve been having with Xfinity Mobile for over two years. Thanks to his efforts, I had five months worth of fraudulent withdrawals returned to my account. I am beyond grateful to Rob and to Genisys.”

“Very professional and knowledgeable.
Answer all my questions and concerns as well as find the best rates and offers. Even have good conversations while they work.
Amanda Laabs is the person to go to.”

“UPDATE:::::::: 11/9/18:::::::: Brad L. worked with me to remedy the issue! He was super awesome to work with and was able to determine that we received a scanner that had extra encryption that our banking software could not recognize. He sent me the correct scanner and took the incorrect one back, no charge. I was very impressed with his follow thru and invaluable customer service.”

“I do most of my banking online. When I do need to go into a physical branch, I choose this one. I've been in here several times to buy foreign currency for travel. They're always incredibly helpful, amazingly knowledge, and extreamly kind. I appreciate being able to go into a bank and know that I'm not going to have an unpleasant experience. They always make sure that I understand what is happening and walk me through the process. Thank you to all the staff at the Eagan branch for making banking a good experience. Highly recommend for the customer service alone.”

“No exaggeration, the 2 employees that helped us were sent from heaven; Sylvester and Catherine, made what seemed impossible and out of reach happen efficiently, effectively and with smiles on their face. I can't say enough about this peticular bank to give proper credit. Thank you so much!!! The establishment was clean and organized . We were greeted upon entry and they had a cool little spin wheel to keep up moral with current and yet to be clients. I especially enjoyed reading the tasteful bio about the teller whom helped. 5 stars!! I'd give more if allowed. Again thank you Sylvester And Catherine!!”

“Stopped in the Eagan office for some financial support and advice. Luis stepped up immediately and provided us the support we needed to make the right decision. My wife and I were impressed with his courteous professionalism! Highly recommend!”

“Had issues with a cash deposit at an CO-OP ATM where my cash deposit had been marked as a check and held. While the CCCU Customer service was unable to help, Tanya was able to quickly and effectively assist me. Tanya immediately recognized that a cash transaction should not have been held, investigated thoroughly, and released the funds to my account. She even was able to reverse an overdraft charge. Thank you Tanya! You are a great example of how every company should treat their customers.”

“To make an extremely long story short, when I moved to Rochester, MN, I needed a bank. Since I was working at Big Blue, it made sense to open an account with IBM Credit Union. So, I did. Over the years, IBM Credit Union changed names. It is now Think Bank. I still have my bank accounts with Think Bank. The transition was seamless. My home branch is still in Rochester. Last month, when I was in town, I needed to withdraw some money from my account. I was staying in Eagan, so it made sense to visit this branch. It's next door to the CVS where I used to do my rapid COVID-19 tests at the drive-thru before I flew home when it was mandatory that you were COVID-free. I didn't go inside the branch. I simply needed an ATM, so I hit the drive-thru. With all Think Bank branches, the first few lanes from the left are with for folks who require a teller to help with their transactions. If you need the ATM, it's typically in the far right lane. It was the case here. I pulled up to the machine, inserted my bank card, and proceeded to use the ATM to withdraw money. It was straightforward and easy. The downside was that if you wanted to make a cash deposit, you couldn't. There weren't any envelopes unless you had a spare one in your car. This ATM wasn't as advanced as some here in Canada where it takes cash as a deposit without an envelope. It wasn't all that busy at the branch. I was the only one at the drive-thru. There weren't a ton of cars parked in front of the branch. It was nice visiting this branch. I had a good ATM experience. I have visited most branches in the Twin Cities. The one in Apple Valley still needs a visit. I may have a new goal now to visit all locations. There are a few in Rochester that I've never visited, either. (360)”

“It's a very good place and people are very kind and help people with all they have and especially for international students you can have to come here and take an account they serve very well but get a prior appointment.”

“I worked with Gabby and she helped me with my overdraft transactions. She was extremely helpful and attentive to my concerns following the transition from Spire to Blaze due to some previous issues”

“I forgot her name but it’s a really pretty name and she was amazing. Tattoo behind her ear or maybe it was on her neck. She helped me figure out a card issue without me even having to ask. Wish I could remember her name! Love this branch”

“One of the best banks I have ever been to, food was great, coffee was fresh, fire place was warm, staff was friendly, lighting was great, tellers were very nice, I was able to deposit my diamonds no problem.”

“Listen i had a splendid time visiting this branch. I came in for an auto re-finance and I promise i left grinning from ear to ear because of how happy i was with both the rates and the service. I worked with Gaby and she was so sweet, so attentive, knowledgeable and answered all my questions beautifully. She also helped my sister with getting her credit card as well and that process went so smoothly. When i tell you I had one of the best experience with the process than i have ever had, i mean it. This is the branch to visit and i definitely will be staying with Affinity for lifers! Thank you for your help!”

“My wife and I have a joint savings account with this location of U.S. Bank which is handy for cashing checks. Employees have been great for the most part. The drive thru is another issue that seems odd. Only one line is open at times which is the commercial lane, and not sure why the other lanes are closed? I remember only one time they had two lanes opened.”

“My Mom uses this branch for her banking needs, and has done so for over 20 years. From my experience with this bank found it to be a mixed bag on performance. This branch is short staffed and long lines do happen in the lobby. Most employees me and my Mom have dealt with thus far have been professional and courteous. My Mom is hearing impaired is why I help her with her transactions.

My Mom has a safe deposit box there as well. I have access to it and found the procedure to access it easy without issues. One time my Mom cashed in about $13,000 in Series E Treasury bonds that she and my late father saved during their military careers, and the bank manager did the procedure herself being the older bonds needed a special machine to process them. She (bank manager) was very helpful and professional about it all as it did take about an hour to process all the bonds.

The only thing I ding this branch on is it's drive thru as only a few lanes are open at any given time which causes unnecessary long lines in my opinion. Otherwise, I would say my experience with this branch has been okay at best.”