Verizon’s store in Eagan offers a range of services for mobile devices, 5G home internet, and business needs. Customers can visit the store in person or conveniently place orders online, with options for free 2-day shipping, same-day delivery where available, and in-store pickup. The store aims to provide helpful assistance, with many customers noting positive experiences with staff members who are friendly, professional, and patient. Several reviews highlight staff members such as Dominique, Tanner, Emily, and Jeremy for their excellent service, knowledge, and ability to make complex or stressful processes, like transferring service or resolving billing issues, smooth and efficient. Customers appreciate the friendly atmosphere and the staff’s willingness to share life stories and ensure their needs are met thoroughly. However, some customers have experienced longer wait times and occasional frustrations, particularly with phone-based customer service. Issues with account management and verification processes can lead to extended calls and confusion, but store personnel are generally considered helpful and accommodating. Overall, Verizon in Eagan is recognized for its good customer service, friendly staff, and convenient options for both in-store and online orders, making it a reliable choice for mobile and internet needs.
Mahad was an eloquently spoken and presented young man who kept the conversation flowing and made the sale process fly by. He had good technical knowledge and I’d highly recommend anyone ask for him by name, it was nice finally having a store associate know what he’s doing.
March 2026
Mahad was the most helpful employee I have encountered at Verizon! Very Satisfied
February 2026
Eddie was great ! All the people there were knowledgeable and very smart , new staff and definitely will come back . Highly recommend this store now .
