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“been a usi customer for over two years now and am never looking back as long as i live in mn! service is very reasonably priced given the quality of the internet service, and troubleshooting is a breeze. i had an issue with connectivity / old wiring in my house and it was completely resolved over the course of three days. they give you the option to rent a router (first month free, then 10/month afterward) which is super generous. i’ll be testing out my old router to see if the issue has resolved, but if not i’m happy to continue using the rental router. support this local business!!!!”
“This was my first time here.
BY FAR THE BEST T-MOBILE STORE I HAVE EVER BEEN TO EVER..!!!
Jacob was well trained and knew everything that needed to happen to get me where I needed to be.
Highly recommend his performance.
I've been to other locations for T-Mobile and have had issues in the past, because people didn't know what they were doing.
I CAME TO THIS PLACE, AND THEY ABSOLUTELY KNEW WHAT THEY WERE DOING.
WELL TRAINED AND PROFESSIONAL, AND WE'LL MAKE SURE YOU GET WHERE YOU NEED TO BE WITH WHAT YOU NEED.
HIGHLY RECOMMEND YOU COME HERE, IF YOU WANT TO LOOK INTO T-MOBILE..!!!”
“Excellent service and internet. When you don’t need tv (no tv since 1993) I want an internet only business with real humans for customer service. The employees are terrific, too; very professional and a joy to talk with. Well worth the price for this excellent fiber internet.”
“After a not-so-great experience at a different T-Mobile location last weekend, we went in to the Plymouth store and were pleasantly surprised at how awesome the staff was. Graham and Thomas were patient and took the time to explain things on our new phone plan. They were helpful and kind and never made us feel like we needed to rush to make decisions on anything. We will definitely be making this our chosen location for any and all future phone needs.”
“Went to the Minnetonka store by Ridgedale and the wait was 20 people deep. I walked out and went to this location at 7-Hi. Got immediate help. D’Malik was so helpful and went above and beyond to help me give my phone reactivated after repair. Also got me a great deal on a birthday gift for my husband. Highly recommend!!!”
“I had great experiences at this T Mobile Chaska location. I have been here several times and have experienced no wait or very short wait times. I had a complex situation arise with a phone that didn't connect with my Bluetooth the way it was supposed to. Store manager Sebastian and Ben bent over backwards to resolve my situation for me. Staff are patient and kind. Truly white glove service!”
“Graham the manager today handled the busy customer appts, so professionally. Got me checked in right away. With the wait, he helped me do my trade-in 2 minutes (I had already started on my new phone, just returning the old phone) between multiple other customers and got me on my way. This place is the definition of a busy, successful Verizon store.”
“Store manager Michael and Adrian are the most helpful. Tricky situation on my account and they dedicated so much time and effort to get me in the right spot. 5/5 recommend them for everything you need”
“I had a fabulous experience with Danialle. She was so patient and kind. I came back in and she helped with all kinds of things. Thank you, Danialle for working with me! I highly recommend her for all things Verizon!!”
“I have been taking over my elderly dementia father's finances and came in to adjust his plan and Richard was awesome and I give him five stars. It was a time consuming customer service appointment (not his fault) and it gave me a chance to watch the interactions with other employees and customers. Needless to say it seems the management focus is sales and not customer service support. Richard went about and beyond and I highly recommend him for technical and billing support.”
“I'll tell you what after the last month trying to get my son a phone activated and targets being no help Walmart even being worse they were rude and unhelpful and unfriendly they were ridiculous. And then we went to AT&t and they were no help then we went to T-Mobile and this gentleman was so much help we got the phone hooked up and paid and everything was great I give these guys mad props so definitely good guys good people.”
8 - 11AM 12 - 5PM
1670 Lake Dr W, Chanhassen
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“We’ve had Mediacom for the last 11 years. We had issues during that period. The area I live at can only get you one bar on your mobile phone on a good day. So, I rely heavily on cable/internet to call out on my mobile phone using wifi calling and get to the internet.
However, we haven’t had a single outage for the last 1-1/2 years here in Prior Lake that I can recall. When we did have issues we’ve had decent luck with Mediacom’s Bot, Moli, through texting which connects you to a live agent if the Bot can’t resolve our issue.”
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“GREAT service from this Verizon shop. I worked with Cameron and he was excellent. Traded in my very old phone and the process was easy and I'm very happy with my new phone AND the changes I made to our monthly plan. I highly recommend this location.”