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“Redemption points for Verizon (after an initial experience with the Apple Valley store, who felt very sales pushy & not transparent at all)! I am skeptical when it comes to sales when needing customer service, so went to two other branches after with different things & just want to give a grateful shout-out to the Farmington reps (Tim & Nick) & Rosemount's (Zach & Colleen). You were all genuinely kind, patient & helpful! Thank you for reestablishing trust & assistance, answering my plethora of questions & hesitations I came in with! :)”
“I love the effort that this store puts into taking care of the customers. The staff is by far the friendliest in the twin cities area. And each time I go here they always go above and beyond to take care of my needs. I love verizon, and will be a life long customer”
“We were there just after Christmas to trade in phones and get a sync up watch paired from Santa. After spending HOURS on the phone with customer service they recommended we go in. We worked with Isaiah (Zay) and he was incredibly helpful. We were there in less than an hour. He was able to confirm and solidify our plan package and was able to hold customer service accountable for the rate of our plan that they were disputing. Isaiah’s level of professionalism and expertise were unmatched. This was by far the most positive experience we’ve experienced with TMobile.”
“This TMobile is superb! Specifically Rez as he so willingly and kindly helped us with our family of 5 getting new phones and internet. We were there over two hours and had lots of questions. He didn’t get frustrated with us and was in a good mood the whole time. He knew how to troubleshoot any problem and still had time to greet every customer that walked in the door. Anytime we need anything we will go see Rez at the Lakeville TMoblie and you should too!”
“Tj was awesome and knowledgeable. Handled our problem quick. He's definitely an expert in his field. He even explained why he was doing what he was doing! Stayed a few minutes after close to help out too! Definitely appreciate it! This location is way better than the other east location too”
“My family had a great experience at this location. The staff truly goes above and beyond for their customers. Everyone was friendly, attentive, and helpful, taking the time to make sure nothing felt rushed. It’s clear they really care about providing excellent service.”
“Other than the incident below, I have only good things to say about my experiences with Spectrum. Been with them now (second stint) for 4 almost-incident-free years. Dealing with the automated phone menus and the (AI?) support chat is kind of a bummer, but any time I've talked to an actual person, either by phone or in-store (the below as the exception), everyone has been generally quite friendly and helpful. The incident below is the only problem I've had, my mood already soured by 2 days without internet (it was eventually determined squirrels had chewed into our above-ground cable line)--somehow non-local phone support scheduled me an appt at a local store during a time when they were closed. How do you let that happen?
Previous 1-star review: Had no Internet for 2 days. Chat support couldn't help, but phone support was nice enough to schedule me an appt at my local store to pickup a new modem. I got there at my appt time only to find it was closed (temporary hours), and the 2 people onsite refused to help me.”
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“Highly recommend this store, if you like customer service this is the place to go. Wanted to upgrade my iPad and they took very good care of me. They also transferred all my stuff from old mini to new iPad.”