“Best post office in the cities. Jill is the greatest. Helpful and a wealth of knowledge. She helped me with change of address, international shipping, and everything in between during my years of working downtown.”
“I came in today and Bruce was knowledgeable and kind in informing me about the different mailer envelopes and labels. I moved to the neighborhood recently so I am excited to see him more often!”
“The nice lady Stacy at the office helped me solve a difficult and frustrating delivery issue. She was patient, kind, and actually DID something to help me. The apartment building mgmt ignored me, the parcel locker company passed the buck and refused to help without building mgmt, so I was out of options.
So shout out to Stacy at the Loring Park post office - youre the real MVP.”
“I had a great experience at the post office in Roseville, thanks to Connie. She was incredibly kind from the moment I walked up, and you can tell she really knows what she’s doing. She took the time to answer my questions, made the whole process easy, and went out of her way to be helpful. It’s not always you come across customer service like that, and it made a big difference. Really appreciate her professionalism and positive attitude.”
“Ida helped me out and really went above and beyond to assist me with a package that didn’t get delivered due to a clerical error. I didn’t expect such incredible service from a phone call. Everyone is always great at the counter as well but this remote experience was fantastic. Thank you!”
“My go-to post office for short lines, friendly, helpful & efficient staff, clean environment, and respectful customers who know how to use the post office and don't monopolize the staff's time. I drive to use this post office rather than my own city's.”
“Stopped in to buy a stamp for a letter I was sending there and was very pleasantly surprised. I walked in and was immediately greeted by two younger staff whom were very friendly, professional, and helpful. They took great care of me, I didn’t have to wait in any lines (great timing on my end I guess?), and I was in and out within minutes. The inside is much bigger than it looks on the outside and I found out they do passports there too! Would definitely recommend going here.”
“I'm giving a 5 star review because it don't make sense for me to put 1 star because the post office was closed and I didn't have an interaction with no employees but the only thing is it' says is open on Google map till 5pm but the door says closed on Saturday & Sunday please get this updated asap because I wasn't the only one at the location trying to get in”
“This is the friendliest post office downtown! If you have a letter or package to send and you need a good walk through the skyway during the day make this your destination. It’s fun to find. I’ve never had to wait in line. Clean and welcoming. My favorite days are the ones when I get to go here.”
“Small post office with great service. Two employees working the desk on a Saturday morning with no line when I walked in at noon. The employee checked the delivery window for the different rates, and that saved me $20 (because with a holiday coming up the more expensive option was going to take about as long as the cheaper one). Great service and super convenient!”
“I'll start by saying that I loved the help they were able to give me. I went to apply for my son's passport and they helped me in the best way possible and the procedures were fast. They made me feel welcome and there was one man in particular who helped me a lot. Most of the people were kind to my baby as well. I appreciate that they were very kind to me. :)”
“Everyone is great here - John, Mel, Tim, etc.! I’ve never had a bad experience here. I’ve come here for my passport, mail issues (online seller on Depop tried to fraud me), and to ship items out.”
“The building is mostly unmarked, so you wouldn't think it's a post office. Down the street is a large building in USPS looking branding, but it's a private business. So it's a little hard to find. The line was non-existent. Staff was as friendly as you could expect a bored federal employee to be. Overall, I recommend this location. They should add a sign though.”
“The line is always super long, I just don't think it's fair Fred is always left alone. He always has a smile on his face and some pep in his step! You can tell he likes his job, yet I do think this place needs some attention.”
“Really grateful that this place is here. However, it would be helpful if the hours read 9:00 instead of 8:30 for opening, since there is no counter service at 8:30.”
“For the most part I really like this post office but the fact they can never take cash because they don’t have exact change drives me absolutely crazy! From what I’ve gathered they start the day with basically no money in the till so if it’s a slow day or even if it wasn’t and most people used cards you are SOL. An organization like the post office should ALWAYS be able to take cash. I understand from working in retail that occasionally weird days can mess up the till but this is a very persistent issue and it is unacceptable.”
“I've only been here a handful of times, but when I do go the woman working the front counter has been efficient and pleasant to work with. Im sure it's a hard job, but she handles it with a great attitude. Someone give this woman a raise, she deserves it!”
“Incredibly large post office that is basically a work of art. The building features over 20 windows for service, along with kiosks and supplies for mailing. Highly recommend no matter the time of day if you live downtown.”
“All I can say is wow! Every time I come to this post office, I am met with the best customer service. Ger is usually the one who helps me. He acts with urgency, is super helpful, and just a really great person to interact with. This post office had helped me with little things like getting stamps, address changes, and confusion on packages. Every time I am met with the best service and my issue/need quickly taken care of. Thank you!!!”
“We had a great experience with our sons passport application at the post office! They were kind, helpful and made the process easy ☺️ They were even able to take his picture.”
“I have visited this location a few times now and have always experienced great customer service. Today I brought in a few packages and hadn't shipped any packages in about 10 years and the lady walked me right through the process. Even helping me switch one box to a bubble wrap mailer to save a few extra dollars. Thank you!”
“Employee was very helpful, quick and professional. I believe her name was La’vonya. I came in about 8 minutes before closing to complete a change of address. She answered every question I had and delivered great customer service with grace, Thank you!”
“This review is strictly for the representative I dealt with during my visit today, and not the USPS facility as a whole.
David was incredibly helpful and patient. I had a large number of return packages, each with its own QR code. I came prepared with order numbers, but the process was still slow and tedious—scanning each code individually and printing separate receipts before moving to the next.
Despite how frustrating that could have been, David stayed calm, patient, and kind. In a situation where others might have rolled their eyes or acted annoyed, David made light of it and joked with me along the way about my nonsensical order. His attitude helped keep the interaction smooth and stress-free.
Thank you, David, for your great attitude—it made a huge difference.”
“Today I went to the post office to send a package, and I was helped by Andre. He was extremely kind, respectful, and very patient. Andre went above and beyond to make sure everything was done correctly and that I understood the process.
I have never met someone in Minneapolis who is so humble and helpful. His excellent customer service made my experience stress-free and smooth. Thank you so much, Andre, for your kindness and support!”
“I have only had good experiences and good treatment the times I have visited this post office. In the way you ask you will receive, if you give respect you will receive respect.”
“As a Gen Z that does not have much knowledge about shipping internationally, I feel very thankful for my local USPS! This is my second time at this location and really want to show my appreciation for Graham! He is not only helpful but extremely patient, resourceful and addresses all my questions and concerns. Even though he was the only staff working, he is very thoughtful and I can tell the way he speaks to other customers is not rushed at all. Both times I didn’t know what box to use but he kindly found a box for me to use which he didn’t have to but really shows how he went beyond to address my needs. I’m really thankful and honestly never felt so much gratitude for a USPS staff like Graham. Thank you for making my experience so smooth!!”
“Its actually a 1. But, I want this location to stay open. It needs to hire more people. And it MUST have the outside collections redone. They just made all four of the postal bins inoperatable. Seriously only the one on the end is usable by anyone without having to get out of the car...”
“After moving back to St. Paul I started using the Concordia Ave Post office. The staff were ALL helpful and wonderful. Sometimes staffing levels were a bit sparse but predicting what customer demand will be at any given time is quite difficult. The staff still roll with it and get the job done!”
“Yes, this is a mail distribution center but there are times I have to go there a pick up insured packages or certified mail. I have never had any problems getting my packages or certified mail there. Employees are always friendly and helpful. Ring the bell, show them my id, get my package. Its that easy.”