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“The people in this store are always helpful but today Des went above and beyond. My car would not start. Des figured out my battery terminal was loose and he tightened it for me. He also gave me another tip for the car. Thanks to him, I was able to get my car working.”
“**Update:The manager Angie called me up and was very apologetic and friendly. A company who is willing to actually follow through and see why their customers are upset that’s pretty rare and awesome. She explained why their system did what it did and they’re working on it. Here’s your five stars back. **I’ve been to the store many times and I like it a lot.However I placed a large-ish delivery for the next day. 20’ flats that I didn’t have a trailer for. I got the order in before 2pm etc. a couple minutes later I get a confirmation email that says it will be a week later. I call them up they say they can still deliver the next day but the fee will be $150. Ok fine - paid it.They call me say they only have 25 and I needed 35 but they’ll deliver them for free when the additional 10 get in and said they would reverse my $150 deliver charge because it was their fault. Sweet!Here’s where I decided to leave a review.* They call again- and said they can’t deliver until 4 days from now.* if I want it tomorrow it will be $300.* and it will only be 25 of the 35 I needed.So my project was completely hosed.I just cancelled my order and I’ll try elsewhere. Be careful when you order on their website because their inventory is not live and you won’t find out until you call them.”
“Love Knobbery Minneapolis! Craig and Rikk are incredibly knowledgeable and helpful, not to mention the amazing selection of hardware! Whether you are looking for something simple, unique, or antique you will find it there. Support a local business and get some of the most beautiful hardware at Knobbery Minneapolis!”
“I came in this evening for a very simple request...... "I need this bolt, but 2 inches longer".
Luke was my man on the scene, and he found what I needed in the blink of an eye!!!!!!
But that is not what arrested my attention.... What arrested my attention was that a young man was working at 4 pm on a Saturday, doing his absolute best to help the person who asked for help, and he carried himself with drive and ambition. This is what I love about this place.
This is a vibe I've come to find with Diamond Lake, and this is why I keep coming back, even if it's just for a bolt or two.
Luke!!!! Thank you once again ? the ripples if your actions travel farther than you will ever know.”
“1st time here. Staff was pleasant and very helpful with explaining parts I need & why I needed it. Felt like ol'school days when customer service was a priority. I will come back when needed.”
“Dale and his crew were knowledgeable and helpful- helped me determine the best electric mower and unpacked it and set it up and loaded it in my vehicle for me. Bought online only took two days to arrive, one day earlier than stated. Love the local service, instead of the big box hassle.”
8:30AM - 4:30PM
11578 K-Tel Dr, Minnetonka
Hardware Stores
“Couldn't find the right part for my casement window anywhere, could find similar, but not in the right size.
These guys had it, price was reasonable, shipping was fast. 100% would do business with again!”
“Came in to buy some pond soil for my indoor aquariums . Service was fast and the woman that greeted me was very friendly . She loaded up the soil and carted it to my car . Very good experience. Also the pond soil is awesome”
“"I have been retired for some time now. I used to work with Jim at Toll Welding in Plymouth when I started my own business. Jim was very helpful in getting me started, and the company was dedicated to helping small business owners. There was also Brian, who was always friendly towards me. However, after the events of 9/11, I didn't have the courage to keep going. Nevertheless, I had made a name for myself and eventually sold my business to focus on building up welding departments. I took Toll with me wherever I went, as they always beat the competition's prices. Being a Miller guy, I was also kept up to date with new products, and Toll's reliability and aggressiveness made me look good. Unfortunately, Toll doesn't exist where I live now, which is a real shame. I wanted to say thank you to Toll for everything they did for me."”
“Really great local hardware store. Love that they've stayed in the area and hope they continue to be in the community. Customer service is good, prices are good, and they have specialty services I didn't even know existed.Needed to get 15 different storm windows built to fit in the frames missing windows. Was able to bring in the frames or existing windows that were an exact match to what I needed and they got it done quick and at a good price. Highly recommend to anyone in the area!”
“We were cautious to order from this store because it is a on-line store only and we did not find many reviews. We ordered the white baroque balusters from Deckorators and they arrived quickly and in good condition. The owner responded to our e-mailed questions promptly. I would buy from this company again. Very Happy with the service and product.”
“What’s with all the 1-star reviews over masks. They were ridiculous then and they are still ridiculous now that we have even more data to show how arbitrary and unnecessary they and lockdowns were. I’m leaving a 5-star review because the products here are exceptional, which is what matters. And also to counteract some of the stupidity coming from mask reviews. Some in this country has lost their minds.”
“I don’t generally write reviews but I felt I had to with this one.
I went into Penn Lake True Value looking for a pair of wire crimpers for a DIY project and I spoke with Ramon (great guy) after finding out what I needed them for and how close I was he offered to lend me his personal pair as long as I returned them. This act is so far and few between nowadays and because of his kindness he saved me $25 on something I only needed for two wires. His generosity was more valuable than any sale Penn Lake True Value could have made with me and because of that I will be returning for anything I may need in the future. Thank you again Ramon!”
“This Ace had a weird item I couldn’t find anywhere else same day. I was personally escorted to my item by a very friendly and personable staff member which made it much easier to find than if I was on my own. This store, like all Ace’s I’ve been to, is packed to the gills with all kinds of stuff (which I appreciate bc like I said the thing I needed was weird) but I can say it is a lot cleaner and better organized than some others I’ve been to, while still offering top notch customer service. Also idk why but the key display really does something for my brain.”
“Friendly helpful staff with a "solution partner" attitude. Can't get better if you need any kind of hardware for your point of purchase displays!!!”
“Nice store for tools, not too big, and well stocked. The staff was available to help locate items, and answer questions concerning your project. Also easy in and out as theyre just south of I-494 on Portland by Walgreens.”
7:30AM - 4:30PM
3842 N Washington Ave, Minneapolis
Hardware Stores
“I manage a glassblowing studio and have had an account for years now. As someone who is still learning in this field, Minneapolis Oxygen is always super helpful and they treat me with respect! Ask for John he is the man.”
“Very helpful staff. They go out of the way to help customers. I needed yards of straw blankets. They were out, but staff promised they'd be in next week on a day specified.”
“What a resource! Helpful and knowledgeable staff, good listeners who didn't just jump to conclusions on what I needed. Can't say enough good things about this place. If you have a wood project, skip youtube and head straight there. Thrilled with the Odies finish they recommended on these 1950 chairs I refinished.”
“Very helpful, but beware of the electronic mouse deterrent because they do not work in the least bit! Let's see if they allow me to return it with my recipt now though....hmmm... check back to see if they do? My review will reflect that transaction!Don't forget to like, share, or thumbs up if you've enjoyed this free, nonbiased, unpaid for independent review. Thanks have a great day!”
“Great experience with the Merlin’s team. I had multiple employees ask if I needed help or support while I was in the store. Chris was extremely helpful locating the correct fittings as well as educating me on how to install said fittings.”
“Been in my house for 25 years trying every product at the local hardware stores, spending tons of cash. Tried SiteOne as a homeowner a couple years ago, they provide me great recommendations to this day. Super happy with the lawn...”
“So, this is quite the gem.. Have stopped into this location multiple times and have always had amazing service which is rare for most stores in this sector... Reason for writing, John (customer service rep) took time for my needs on pest control.. Didn't rush the interaction, just gave me the time to ask questions and his answers were so very helpful... This guy is a DIAMOND.
From this experience alone, I will only be shopping at Gopher Ace for my hardware needs.. I am conveniently close to the big box stores but NEVER get this type of service. I would be lucky for a smile.
Kudos also to the cashier, Mary.. what a wonderful person... She gives the final charm for a wonderful experience.
Customer for life and also telling all my peeps to come here. Thank you, Gopher Ace Hardware!”
“Always loved this for any home stuff I need and this is where I get my birdseed and garden supplies. Incredibly helpful staff, decent prices on plants and soil. Give this local place your money vs any big box store. They are so customer service forward, they'll help you find whatever you need and offer their knowledge if you need it. Kudos!”
“Need a special size machine screw for a security camera. Home Depot actually recommended I go to Jerry's since they didn't have the right size. Jerry's had it!”
“Walked in with a nondescript faucet part I needed to replace, after another store didn’t have it. The guy at the counter knew the brand and part right away and then suggested an additional part I might need, which ended up being the case. Love these smaller shops with experts who can get it right for you the first time!”
“Talk about beautiful! If you love cocktails and all things home, this is the place for you! We took time to visit the show room floor before heading to the rooftop and this place is simply beautiful!”
“Nice home Ace. I used just about every home Ace in the west metro. Never have had a problem. Easy to get to, employees are nice. Never had problems. I use the Ace for all my needs. They've never been out of stock anytime I've ever been there or needed anything. Which is very important as a contractor. I just never know when i'll have to stop in and grab someone. I can usually get in and out in 5 min which is important to me(even though I wanna look around longer). Plain and simple great place to shop. Thanks Ace Hardware!Call me for your Hardwood Floor Sanding and Finishing projects!”
“I needed an odd-looking part to fix a wheel for an uncommon cart. Simple but not something available just anywhere let alone recognized by just anyone. Ace Hardware was recommended as the place to go - it totally was! Experience and a willingness to spend the time to find the little part, to fit it to my cart, and send me on my way - all for a 33-cent sale. Local ownership, personal attention, and a desire to serve! Now my go-to and my recommendation. 100% satisfied!”
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“Excellent local hardware store! I needed a bulb to replace my microwave light and the cashier directed me to the correct aisle. When I got to the aisle, another employee was ready to help me find exactly the right size and style within seconds! Very nice and attentive staff! Definitely will return for more hardware and household needs!”