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“I love this store. The staff are knowledgeable, the selection is great and the store is clean. It’s Rockler so of course prices will be a bit higher compared to a mill, and they may try to sell additional things at the counter upon checkout but that’s the nature of retail. Highly recommend at least checking the store out.”
“Excellent customer service! I called looking for an EGO leaf blower and was pleasantly surprised by how helpful the associate was. He explained the options, let me know they had all the models in stock, and when I came in, he helped me choose the right one and showed me how to use the strap more comfortably. He truly went above and beyond. I'll definitely be back—this is my new go-to hardware store!”
“I needed some aluminum pipe for holding photography backdrops. I know nothing about aluminum piping...Everyone here was extremely kind and helpful! I got what I needed and it worked out perfectly!”
“Went in looking for 12 mn x125mm nuts , and the gentleman who helped me looked through the whole box to find me 4 that worked. If I could give more than 5 stars I would. Every time I go in, they go above and beyond. I did not catch his name today, he is a rockstar!Thank you for going g above and beyond today!”
“I've been buying carving woods from John for many years, and it's always excellent. He really cares about providing the best wood and customer service. Rich in Wisconsin.”
“My father always told me support your local hardware store...
He told me whenever I needed a screw or nail go there. He said you pay a little more but it is worth it
Well ..the other day that is exactly what I did. I needed screws for my bird feeder and had no idea what to get and Mike came to my aid.
His kindness and professionalism along with his knowledge went a long way. You would have thought I was spending hundreds instead of the 5.00 for 6 screws. I definitely will think of them the next time I'm in need(or just to go and snoop when I have time it looks like they some fun things)
Thank you so much Mike and the bird feeder has been visited😋”
“I stopped in to look for a small hand cart as I will be moving out of state shortly. I was very pleased with the help I received from Trey, who steered me through the different types of carts and ultimately bought one of the more expensive carts due to its (lower) weight and carrying (higher) weight, as well as other features I had not initially thought to ask about. I am very happy. Thanks, Trey, for taking the extra time with me, and then for loading in into my car! Can't fault his customer service”
“The staff works diligently to assist customers. They take the time to research ‘out of the box’ things that come up. All stores are like this but my store is great.”
8AM - 7PM
814 Lake St S, Forest Lake
Hardware Stores
“Kevin was amazing. My 40+ old Kenmore sewing machine is running better than ever and much more quiet. His prices are reasonable and turnaround time was great. I highly recommend him for sewing machine cleaning and repair.”
“As a first time homeowner, the staff at this store is amazing and helpful. Their team members are always ready to help and provide knowledge into DIY home projects. My go to store for tools!”
“Frat’s is where I go most of the time for hardware. It reminds me of the places I went as a kid and the staff are usually pretty knowledgeable. Despite other reviews, I find the pricing to be fair most of the time or in par with big box. Yes, found some things way overpriced, but have also bought things like Webber bbq tools way under priced! No different at big box if you are paying attention. I go here also because my understanding is they help out the community and the same school one of my kids go to. If it is the same Frattelone family, I owe ‘em. Glad to see they are finally working on a ecommerce store, which I will use for sure. Support local businesses people, big box doesn’t really help our community other than some jobs.”
“Miguel and Shango were amazing forklift drivers. They took their time. Make sure my load was safe and secure and lined up for my axle weight. Thank you guys again it was amazing stop not to mention stress-free!!!”
“Had a pick up order today and Erica was so nice and helpful! it was taking a little while so she went back and dug out our 12 ft skeleton and brought it out to our truck her self! She also gave my daughter some stickers while we waited and told us about upcoming kids events! All the gold stars for Erica!”
“We had an issue when buying a grill. I had a very impolite sales person that was no help at all. We were able to purchase our grill and we did not have it assembled as we would not be able to fit it into our vehicle so we decided to purchase it in the box. We received a box that had torn cardboard, and looked like it was pushed off the top shelf and dropped before being provided to us. We thought that it was just the box that was damaged until we got home. While unboxing the grill, we found that there were multiple parts that were broken and dented. I called the store and asked to talk to the manager about not only our horrible experience with the sales associate, but to share my frustration with a product that was obviously not taken care of for the money that we spent for it. I was directed to Devon, the manager on duty. Not only did he apologize for the sales associate and our experience with him, but he said that he would personally assemble and deliver a brand new grill to our home and remove the damaged one. He turned what was a very horrible experience into a fabulous one. Kudos to Devon, as he really knows the meaning of customer service. I was more than impressed with how he was able to handle our frustrating situation and while we had a bad in store experience my review reflects how it was handled when brought to attention. Thank you Devon!”
“Eric was great in helping us find everything we needed. He was super patient and willing to work with us to get exactly what we wanted! We will be returning to this store in the future! Give him a raise”
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“I'm from a small town in Texas and it reminded me of home so it gets 5 stars...lol the people were friendly helped us load our straw into our truck after purchase”