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“Never have I experienced such a positive experience at a USPS location! They went way above and beyond: recommending box sizes, sharing their tape and marker,…but most importantly, doing it all with a smile! Thank you so much! ?❤️”
“One of the best locations! They are always very friendly and helpful plus it's not very busy. I go out of my way to go here because the customer service is better!”
“I normally am just in to quick drop off pre-paid packages, but the service is always nice. Do post offices ever have perfect, outstanding customer service? No. But this location has always gotten the job done without any rudeness.”
“I have gone to this post office twice when I have had trouble with missing packages. I have always been greeted so warmly and had my issues resolved quickly. John at the counter looked for my missing package until he found it and educated me on why it had been held (weather-related issues) - all with a very cheerful attitude. When I need help with the postal service, I will go here first!”
“Great service, my only suggestion would be to allow more hours during the day to access the PO boxes. Making the PO boxes available at 7am would be very helpful.”
“I don't find him to be angry, he's not cheerful or anything, I think he is pretty cool, he held onto my package longer than the post office normally allows because he knows that I'm a long haul truck driver and it's difficult for me to get to my PO box often, the other people who left the reviews are just soft, they need to be comforted just to get their mail, it's just business don't get so personal”
“Elway post office is the main post office we use. The desk staff is great and genuinely wants to help- they're really patient with me (I'm a headache with all my questions haha). If you want the cheaper way, faster way, have no clue of what way, explanation of international shipping, whatever- they'll help.
This is a fairly busy location so you might bump into a long line. Sometimes it moves quickly, sometimes very slow. Be prepared to wait if you're in line- it's because they're giving the proper patient attention to each customer and they'll give you the same!
You can get the usual shipping/packing material here.
There are PO boxes available in the lobby (separate area from the desk area)- the hours are the same as the desk area (closed on Sunday).
I've never felt unsafe and accessibility is good with a lowered counter available for wheelchairs though most of the counters are too high for my wheelchair. They do need more lowered counter space for wheelchair accessibility.”
“We needed to go in person to verify it's really us changing address. It literally took 2 mins. Most of that was me explaining and trying to get my email open. Lol. Very friendly and professional.”
“This post office is old, so. Times hard to drive into, and just does look that inviting, BUT it alway is filled with people and the staff here is efficient and effective.”
“I have come here several times to mail letters, package & buy stamps. The people here are friendly, welcoming and so very patient. Thankfully, I've never had to wait long to have my questions answered or be helped. I appreciate their service.”
“You guys really need to stop bringing your first world problems to the post office. They have enough to deal with. I had a lovely experience and we even joked around a bit. Overall 5/5”
“It always seems like this post office is efficient and fast. Also feels like they feel with slightly more complex topics faster than some other neighborhood post offices.”
“After moving back to St. Paul I started using the Concordia Ave Post office. The staff were ALL helpful and wonderful. Sometimes staffing levels were a bit sparse but predicting what customer demand will be at any given time is quite difficult. The staff still roll with it and get the job done!”
“Jacob was working by himself & doing the best job possible with a smile & positive attitude. Only 4 starts as why only 1 person working in such a busy post office?!”
“We have had several different mail carries over the years. All of them have been great. When we go in to the office, again great service and do what they can to help. They are a good crew and always do what they can to help at this location.”
“Julie called my wife personally and followed up on a forwarding/change of address concern! We thought that was top notch customer service. She is not required to do that especially if it is not a complaint. We are impressed. Thank you!”
“I think the counter associates at this location deserve thanks. They are always so helpful and go above and beyond. When I forgot to put a suite # on an order, they got a message through to our carrier to not send packages back. Wow, THANK YOU !!!”
“Many of the other reviews here talk about how delayed their shipments are when they arrive here, so I was initially worried too, until I checked my parcel and I didn't have any issues with delays.
I'd say it's likely because those who got their parcels with no delay don't usually bother to write a review. So I'll just post this to reassure folk your parcel's likely in good hands.”
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“I'm surprised to see so many 1 star reviews. I don't ship a ton of stuff, but every time I stop in at this location, the employees always answer any questions I have and are very friendly.”