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“EDIT:
I want to come back and say, the manager I spoke to originally, Trisha, left me a voicemail this morning. I was unfortunately in a meeting and could not answer. But she said she is refunding my admin fee as I had to buy my own lock. I am impressed with this companies effort for customer satisfaction and I am changing my original 3 star review to 5?
I’m generally satisfied with my storage unit rental experience. The facility is clean, easy to access, and the space is exactly what I needed. Customer service has been kind and helpful, including a call from a manger, even though they were based two hours away.
However, I did encounter some confusion regarding the locks. I had purchased the required disk lock (as mentioned in the lease), and called the facility when I realized it didn’t lock the door. I was then informed over the phone by a representative that the facility actually provides its own locks, which are stored inside each unit—but this wasn’t mentioned in the lease, and I wasn’t aware of it until after I’d bought my own lock. When I checked in the unit, there was no lock. I was later instructed by the manager who called me from 2 hours away to take one from another empty unit.
Additionally, I was told I would receive a follow-up call on Monday by the Maple Grove facility manager to ensure everything was properly set up with my unit, but I never received that call.
Despite these issues, the space is great, and I’m overall satisfied with the unit. A little more clarity on the lock situation would go a long way in preventing confusion for customers.”
“Devin was very helpful. He said he would follow with a solution and he did. I appreciated his help. Also the team was helpful and informative when I prepared to move out.”
“I have been storing my rv and or boat there for 11 years. Good security, zero issues, and Rich Hanson is readily available to help with problems like a dead battery, low tire pressure, etc. And it is really conveniently located.”
“Katie is marvelous, I love the whole experience with renting a unit here. She answers my my questions instantly. I would rent 1000× with her. Public storage is awesome security is good in this location.”
“I was trying to do everything on line but it wouldn't complete for me. Ryan called me to help me sign up on the phone but the site still didn't let me submit. So I set up a time to meet him and got it all taken care of. Then he showed me to my storage locker and got the keys and how to work the lock. Very helpful and he also got me a locker close to the elevator, less walking for me and my husband with our medical issues.
Thanks again Ryan!”
Self Storage
Self Storage
Self Storage
Self Storage
Self Storage
Self Storage
“Erica’s customer service is exceptional. She went above and beyond to make sure we were happy with our purchase. Highly recommend and would do business in the future. Thanks!”