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“EDIT:
I want to come back and say, the manager I spoke to originally, Trisha, left me a voicemail this morning. I was unfortunately in a meeting and could not answer. But she said she is refunding my admin fee as I had to buy my own lock. I am impressed with this companies effort for customer satisfaction and I am changing my original 3 star review to 5?
I’m generally satisfied with my storage unit rental experience. The facility is clean, easy to access, and the space is exactly what I needed. Customer service has been kind and helpful, including a call from a manger, even though they were based two hours away.
However, I did encounter some confusion regarding the locks. I had purchased the required disk lock (as mentioned in the lease), and called the facility when I realized it didn’t lock the door. I was then informed over the phone by a representative that the facility actually provides its own locks, which are stored inside each unit—but this wasn’t mentioned in the lease, and I wasn’t aware of it until after I’d bought my own lock. When I checked in the unit, there was no lock. I was later instructed by the manager who called me from 2 hours away to take one from another empty unit.
Additionally, I was told I would receive a follow-up call on Monday by the Maple Grove facility manager to ensure everything was properly set up with my unit, but I never received that call.
Despite these issues, the space is great, and I’m overall satisfied with the unit. A little more clarity on the lock situation would go a long way in preventing confusion for customers.”
“Devin was very helpful. He said he would follow with a solution and he did. I appreciated his help. Also the team was helpful and informative when I prepared to move out.”
“I have been storing my rv and or boat there for 11 years. Good security, zero issues, and Rich Hanson is readily available to help with problems like a dead battery, low tire pressure, etc. And it is really conveniently located.”
“I cannot put into words how AWESOME of a job Jessica does! Public Storage is SO LUCKY to have her on their team! She was definitely born for Customer Service and I can’t think of how many individuals could take tips and tricks from her. She was able to fix just about every dilemma I came across when moving into my storage and made accommodations I never would’ve imagined anyone being able to correct. She does her job EXCEPTIONALLY well! Public Storage, you are extremely lucky indeed!”
“Chris help me get a great deal and was very thorough and showing me around and how the process worked I look forward to having my stuff here and being able to have access.”
Self Storage
Self Storage
Self Storage
Self Storage
Self Storage
Self Storage
“Erica’s customer service is exceptional. She went above and beyond to make sure we were happy with our purchase. Highly recommend and would do business in the future. Thanks!”