Self Storage in Maplewood, MN

“Lack of communication with the property manager,
No actual times that they'll be in.
There has been an "IT issue" since Saturday but we've seen multiple people access their units. I was told they'd call us with a temporary key so we could have access to our property/belongings. If this is supposed to be a safe place for our belongings why the hell is there no communication with us or access to communication with you guys? We can't get ahold of property manager and it's not always an option for us to drive down there.
Biggest complaint here is the lack of information and being told he would call us back. He didn't, I've called multiple times with NO answer. I've left 2 voicemails... 1st I was nice about, 2nd one I mean. The second we have access to our belongings we're out.

As promised:
I think his name is Tom finally came to the office. We talked a bit and he was understanding of me being upset and wanting to rage; we joked a bit and he was able to get me in. It was a temporary code... but I hope the IT gets itself figured out.

Seriously if you're about to leave a review because of the same issues - you aren't alone and it may feel like it's choosing it's victims (don't let that make you go crazy, you're complying and you paid; you're valid).
Seriously though, I think a text line with whoever is in office would be beneficial/office cell phone.
Other than the issues this week it's been smooth. Although my partner did point out that maybe y'all can give those of us struggling with this issue a month free of rent/no rent. ??‍♀️”

“I had my storage unit for a couple of years. I have no complaints, the rental process was easy, the property was always clean and well maintained. Staff were courteous and helpful if I had questions. If I should have need for a storage unit in the future, I would definitely go back.”

“Kayla is fabulous! She called before I picked up the truck to see if I wanted to return it to the same location, which I wasn't able to select online, and modified my reservation.

Great customer service!”

“Great Prices. Clean, well-maintained property. Property is well lit with floodlights and multiple cameras for security. The caretakers on site are an added bonus.”

“Fast, easy, quick, convenient, friendly and affordable! Stellar owner and employees! Thank you guys for helping me out so my move could go so smoothly today, you're the best. I'll be back for sure.
Angela Martini”