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July 2023
Didn't have the truck I had a confirmed reservation for. Sent me to another location 30 minutes away at MY Uber expense. No offer of any sort of compensation for my time or extra expense. Really not even sympathetic, just an "oh well" attitude. Avoid.
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July 2023
The line at terminal 2 is taking 2 hours to get through. There are two clerks and sometimes one of them has to leave. I will never rent from budget again at this airport. The manager of the MSP location should be retrained immediately. This is not a situation where a bunch of people showed up all at once.
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June 2023
Had a confirmed rental. They called me to cancel at 4:00 pm, the day before my 9:00 am reservation. No offer to help find a replacement truck. Nothing.
