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“There is an employee there named Brian that dont like doing his job always has a attitude 🙄 rolls his eyes when you request him to do something just overall not professional every one else is great but Brian”
“I love this store. The staff are knowledgeable, the selection is great and the store is clean. It’s Rockler so of course prices will be a bit higher compared to a mill, and they may try to sell additional things at the counter upon checkout but that’s the nature of retail. Highly recommend at least checking the store out.”
“I was in need/want of a helping hands soldering station for volunteering work. (Dakota County Fix-It Clinic) They had one that met my needs/wants at a reasonable price.”
“Haven't bought any tools here yet. But inside the store looks very clean and professional. Lots of tools to select from and tools for every job at really good prices.”
“I called with a request to have a grill put together that was not purchased at their store. They were so helpful and did it the next day for a very reasonable price!!!!”
“My father always told me support your local hardware store...
He told me whenever I needed a screw or nail go there. He said you pay a little more but it is worth it
Well ..the other day that is exactly what I did. I needed screws for my bird feeder and had no idea what to get and Mike came to my aid.
His kindness and professionalism along with his knowledge went a long way. You would have thought I was spending hundreds instead of the 5.00 for 6 screws. I definitely will think of them the next time I'm in need(or just to go and snoop when I have time it looks like they some fun things)
Thank you so much Mike and the bird feeder has been visited😋”
“Went in looking for 12 mn x125mm nuts , and the gentleman who helped me looked through the whole box to find me 4 that worked. If I could give more than 5 stars I would. Every time I go in, they go above and beyond. I did not catch his name today, he is a rockstar!Thank you for going g above and beyond today!”
“I had an issue with an air tool. Joey and Brian were on it and took care of me. It was confusing because the claim was for a tool that hadn't reached the start of my extended warranty. These guys took the time to figure it out and make sure I was out the door with a new tool and warranty. Highly recommend”
“This place is the best, I take my lawnmower here they do a great job fixing it and are so helpful with everything else too. It’s great to have a local hardware store and to give my business to the locals, highly recommend these guys!”
“As a first time homeowner, the staff at this store is amazing and helpful. Their team members are always ready to help and provide knowledge into DIY home projects. My go to store for tools!”
“I Bought a Milwakee tool on Saturday 4/18/26.
The price online was cheaper so I showed the employee at the register, he informed me that it was an online deal only. he set it aside and several minutes later once the order went through I was able to acquire the tool with the cheaper price! great store! I highly recommend!”
“Had a few minnows die on me over night. They replaced them no questions asked. Very helpful thanks for not making it hard like all other businesses these days. Sorry I didn’t give you five stars it’s really hard to get five stars out of me. U guys are still great.”
“Staff was very knowledgeable and helpful when I stopped by to purchase a pellet smoker. I was able to get free assembly & delivery straight to my house and they called me ahead of time to let me know they would be coming. I even have rewards points now so I will be coming back in to this location for future purchases! Highly recommend, great experience all the way from the staff to the delivery driver to the manager.”
“Frat’s is where I go most of the time for hardware. It reminds me of the places I went as a kid and the staff are usually pretty knowledgeable. Despite other reviews, I find the pricing to be fair most of the time or in par with big box. Yes, found some things way overpriced, but have also bought things like Webber bbq tools way under priced! No different at big box if you are paying attention. I go here also because my understanding is they help out the community and the same school one of my kids go to. If it is the same Frattelone family, I owe ‘em. Glad to see they are finally working on a ecommerce store, which I will use for sure. Support local businesses people, big box doesn’t really help our community other than some jobs.”
“Received phenominal customer service at this location tyler help assisted finding necessary hardware, crissy and grace provided ease of checkout very pleasant and advised to fill out the customer survey. ? these people who work at home depot. ?✝️?????”
“It's nice to shop a store where the people who work there know about their store and your needs, not filling the store with high school kids after 6 pm. Of their tool selection and that they will open another register.There's more than three people in line. There are candy selection is great.”
“Milana was an amazing and she was very knowledgable. She helped us find what we needed and we bought a few extra plants thanks to her guidance. Thank you milania”
“I frequently struggle with trying to find things in their setup. Haven't learned their inventory style. But other than that they are a lot better than the compilation.”
“Miguel and Shango were amazing forklift drivers. They took their time. Make sure my load was safe and secure and lined up for my axle weight. Thank you guys again it was amazing stop not to mention stress-free!!!”
“We bought a bathroom vanity, which looks nice. We came back Friday And Ray helped us with plumbing parts for our new hook up. Everything is working great. Thanks, Ray.”
“Bella and Adrian were extremely helpful at the self checkout. I had previously purchased lighting arrangements that were discounted by my military discount. This time for whatever reason it wasn’t working. Bella attempted to help me but was unable to determine what the issue was. Adrian overheard the problem and came over from his register to help. He explained while signing into the machine that sometimes products can’t be discounted but he doubted that was the case. For whatever reason the discount didn’t apply properly so he restarted the transaction and manually put in the discount which worked. Both spoke clearly and concisely and made everything make sense.
Just two days prior to this I had Adrian help me by clearly explaining the difference between two Milwaukee tool bundle options.
If I ever need help checking out again I’ll be sure to go to those two first.”
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“Integrity is a key ingredient to a long lasting company like twin cities hardware. These folks are real professionals who will handle all your door frame needs from the right size screw needed to hit that stud to assuring a complete and proper installation! There is absolutely no other door frame company in Minnesota that will satisfy your needs better than twin cities hardware. The first and best place to get a quote is twin cities hardware!”