Sonesta Simply Suites Minneapolis Richfield provides clean rooms with excellent customer service from a friendly and accommodating staff, contributing to a welcoming atmosphere. Guests highlight the room layout, which includes a large fridge and freezer, an electric stove top range, and a super luxurious leather recliner, allowing several people to comfortably spend time together. Many describe the hotel as a wonderful home away from home with excellent service and well-maintained, excellent rooms. However, some guests report issues. Problems include malfunctioning items like loud refrigerators, stopped toilets, and non-working hair dryers, along with worn-out furniture. There have been instances of keys not working and maintenance concerns like a damaged exterior door. While the rooms are kept clean, some note the halls and outside areas are not, and the smell of weed is occasionally present despite a non-smoking policy. Some find the beds uncomfortable and the property somewhat old. These factors lead some to state they would not return or recommend it unless seeking reasonable, cheap rates. Overall, experiences vary between those who highly recommend it and plan to return and those dissatisfied with maintenance and certain amenities.
Excellent customer service ! FRIENDLY staff, CLEAN rooms, Reasonable rates...Will definitely be a returning guest ! HIGHLY recommend !! . Ganesh (at front desk,) SO very accommodating ; a gracious & welcoming Host !
February 2025
It’s one of those places that you get what you pay for. Lol. I’m cheap so it worked for one night, the card reader didn’t work so we had to switch rooms. Do not buy a handicapped room the regular ones are ok.
August 2024
don’t bother booking a reservation cause they don’t honour it, or will just change it on you
hotel is gross, the baseball bat at the front desk was a good welcoming site, and the dirty wet towels right outside our room was a good welcoming to the place
