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“Hello. My review of this place was going to be the worst possible because they dont answer the ringing phone AT ALL during business hours REPEATEDLY and then they finally do after calling 10 times and letting it ring and ring and ring...... Only to have the winner behind the counter simply pick up the receiver and put it right vack down, hanging up on the call. So I called right back giving them 1 last xhance to answer and an employee named Chris answered. I am named Chris so I explained what I was dealing with prior to him answering and he profusely apologized for his other guy there that day. Helped me with what I needed and I went there got what I needed and the gyy names CHRIS saved this review BIGTIME.
But I will give everybody here a tip about O'Reilly's. If you call when they answer the phone they are not allowed under corporate rules to put you on hold for any reason whatsoever. Not even if they have customers standing in front of them. They must finish the call with the person who's called to ask about parts. And if they put you on hold they can be warned and terminated. This is a corporate rule. I worked for O'Reilly's and I know this. So feel free Just threaten them should they put you on home or not answer or hang up on you....”
“These guys are very friendly and have a better product than Napa most of the time. I put 2 Napa rack and pinions in a Civic and the 3rd one was from here and worked out. Thanks”
“I went to have my battery and alternator checked. The young guy (sorry I didn't catch his name), goes out in the rain and checked everything out in about 3 minutes. Everything was good and passed. He told me about the fluctuating voltage in the newer vehicles and specifically on my Jeep Grand Cherokee. Totally awesome service, I'll definitely be back.”
“Excellent customer service!! My battery died so I purchased one here. The customer service representative spent the time to help me install it, even in 18° weather!! I did not catch his name, but he was the only black man working tonight (Tuesday). I wish there was a way to tip for good service because he deserves it.”
“The gentleman who assisted me went the extra mile in helping with my purchase of an electric pruner, extension, and additional battery pack. He was knowledgeable and took the time to answer all of my questions, which was greatly appreciated!”
“Loved the conversatio,kindness,ease in learning about different styles of eating. It was my first VEGAN experience and I loved it. Don't be afraid to try being different.”
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“Top notch customer service!! Called ahead, explained my problem, they told me to pull up front. When I got there Daniel found the issue, explained my options, and replaced it within 10 minutes. Thank you, Daniel!! 🙏 The experience was so good that I feel like other companies are taking advantage of us. Coming back, customer for life!”