Victra, a Verizon Authorized Retailer in White Bear Lake, MN, is known for providing helpful and friendly service. Customers appreciate the knowledgeable staff who assist with a range of wireless devices, including phones, tablets, wearables, and accessories. Several reviews highlight staff members like Billy, who is praised for being patient, helpful, and making customers feel valued. The store has a history of good service, with some customers noting that in-store assistance resolves issues caused by phone support. Overall, Victra aims to connect customers with technology in a trustworthy and enjoyable way, earning positive feedback for its staff's professionalism and dedication.
Went to this location to fix a problem with my new account after many unsuccessful tries at a different store. I worked with Jack, and he was great! Not only did he help find a solution to my problem, but he took the time to explain everything to me in a clear and understandable way. Can’t thank him enough.
January 2026
Outstanding service - thank you so much Zach for your professionalism and patience!
January 2026
I purchased a new Iphone17, on Sunday 1-25-26, Billy S. was very helpful, funny, and made the process so easy, fun and I would recommend him to anyone looking to purchase a new phone. At one point I though he was the owner. He was very knowable about the phones and the plans. Please if you need a new phone, go see Billy... read full comment
