Verizon offers mobile, 5G home internet, and business services. Customers can visit the store or go online to schedule appointments, place orders for in-store pickup, or arrange delivery. The staff at Verizon receives consistent praise for being very friendly, helpful, patient, kind, and intelligent. Multiple reviews highlight representatives who provide fantastic service, telling the truth without hidden fees. They assist with a wide range of issues, from setting up new phones and managing account problems to fixing malfunctioning devices. Employees are noted for being super helpful through chaotic processes, including fraud and credit checks, and even staying after close to ensure customers walk out happy and prepared. The store is described as the only place that will actually help with any issues, earning it a very high rating from satisfied customers.
Customer service was exceptional. Help with any question we have regarding our account!
March 2026
Karla had to jump through all the Spectrum hoops to get my phone activated with you. She was very patient and persevered until she got it done.
March 2026
I had a great experience with the whole team in the Fond du Lac store. Through changing my mind on the phone I wanted to hunting down one that was ordered and not received - they helped me every step of the way and without complaint! Huge shoutout to the whole FDL team!
