Lowe's Home Improvement is a go-to destination for all your home improvement needs in Hattiesburg, MS. The store offers a wide range of products, from gardening supplies to new appliances and paint colors, as well as patio furniture. However, the customer service experience can be hit or miss. While some customers, like the one who worked with Abby at the special orders desk, had a positive experience and received a helpful and efficient service, others have reported difficulties in finding assistance throughout the store. Employees are sometimes hard to locate, and the phone lines can be challenging to navigate, with long wait times and unhelpful responses. One customer even described the experience as "absolutely ridiculous," with the impression that the store no longer cares about its customers, especially those who are frequent and high-volume shoppers. The lack of customer service, particularly on the contractor and appliance sides, has been a source of frustration for many. Despite these service challenges, Lowe's still maintains a loyal customer base, with one reviewer praising the store's products and the efforts of some exceptional employees, like the cheerful and professional Alyssa at the Pros desk. Overall, Lowe's offers a mixed experience, with great products but inconsistent customer service.
Lowe's always has what I'm looking for at a great price!
February 2026
One of my favorite place to get plumbing parts.The stores are always clean and staff is helpful.Thank you
January 2026
I love the store, some of the staff are friendly, others not so much. The app has fixed all the issues I have with the store. Now I don't trust the stickers, but I scan everything with the app.
