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“Susan was great! She was very detailed, informative and helpful. She is what customer service should be and I appreciate that! I'm happy w/my service as well.”
“I have been there 3 times and everytime I get to work ith Annette. She is great! She helped with a phone transfer from an old carrier and the last two times was upgrading my phone. She is patient, kind and helped us out each time. She is a great employee and deserves all the accolades.”
“Stephen Thomas was wonderful! He worked with us on resolving a complicated issue with our cell phone, which were quite challenging. At all times, he was professional, pleasant, and he fixed our problem in the best way! I would definitely recommend this T-Mobile!”
8:00 AM - 3:00 PM
816 Horan Dr, Fenton
Internet Service Providers
“After a really bad experience with another company digging utilities, I must say that Rob not only handled himself with grace, but did a great job. He was on time completed the job within a very reasonable timeframe and informed me along the process. I can’t thank him enough and appreciate all he does.”
“Canceled my Spectrum internet and switched to T Mobile. They were very quick and helpful. They answered all my questions and were willing to help me get set up over the phone.”
“Megan provided us great service this morning purchasing and setting up a new iPhone. Suggested opportunities for savings and options for add ons. Thanks for all your help!”
“I called looking to buy some ear buds, they didn't have them in stock. I asked about the release of the next newer ear buds. She didnt think they were out yet. When I arrived she found me and told me that she was wrong and they did in fact have the pro 4. I also got them for the exact same price as the pro 3. So 10-10”
“Stephen Wait was able to find phones ready to upgrade, discounts, and get an awesome business plan for my boss! Saved her a ton of money, and made sure she understood how to use her products. He's FABULOUS, definitely recommend having him set up your business plan!”
“Very good store.
A huge thank you to Amar Iriskic.
He is very knowledgeable and a true professional when it comes to sales and service configuration.
Thank you!”
“Had a great experience with the T-Mobile Balwin store! Noah and Luke are awesome! Great prices and excellent service! Go see them, you won't be disappointed!”
“We've been using for a few years to provide data to access remote security cameras. We had poor connection speeds with a different phone/data provider in a remote area and Brown Dog was able to provide a connection that has been reliable and effective. We've expanded to other locations and have a third pending. It's an economical solution especially if you aren't trying to connect to a traditional home or office space. Customer service has been great, never had an issue in the years we've been a client.”
“I received excellent service from Camryn (Ellisville MO store) during my most recent visit. She was very knowledgeable and answered my questions promptly and thoroughly. She was pleasant and did a very good job.”
“Greg is the one and only reason for giving 4 star. He was so humble and knows exactly how to treat a customer. He is calm and a real problem solver. He should be at higher positions definetly.
We took 4 lines together, in this case it should be 25$ per line and taxes somewhere 5$ each. But the bill came out was 348$ only for 3 lines. Greg helped us fully and made it right and also other guy helped us but he was a bit rude. Greg stepped in and he completly sorted our issue. Thanks to Greg.
We got same kind of estimate for nxt month too. We have to visit again and I'm not comfortable if there was no greg next month. Hope he'll be there.”
“Shout out to Alex Walker, Sr. Manager at the Verizon store at 1050 S. Kirkwood! Our 90-year-old aunt lost her phone and received a new one, but we had no idea how to set it up. Alex was incredibly kind, patient, and knowledgeable. He took the time to get her phone working and even coordinated it with her tablet. He made the whole process easy and stress-free. We highly recommend Alex and this store!”
“I had made the choice to upgrade my phone to an iPhone 17 Pro from my Samsung 25Ultra Note, and then changed my mind. I had done the initial upgrade over the phone. I was immediately regretting my choice and tried to cancel, but was told the iPhone had already shipped and all I had to do was reject it when FedEx delivers it. Not trusting FedEx I went ahead and signed for the phone. Not realizing that FedEx has a specific delivery service for high end devices and such. So I called Spectrum and was told I needed to return the phone through a Spectrum store. The store tried to help but the system said I need to ship it back. I called into Spectrum again from my original phone, and the rep on the phone was telling me I had to call from another phone because mine would be turned off so they could put it back on my account and remove the iPhone which I had not even opened the shipping box. At this point things started getting really ridiculous on the call center side, and this is where Samantha the store manager stepped in. Though she was doing training, she stopped what she was doing and went above and beyond to help me get this issue fixed without anymore run around. Christian, was the store representative I started with, and he was also doing his best to keep the lines of communication going and tried to move things along as quickly as possible. Meanwhile Tyler is handling and helping other customers.
What I witnessed in this store was superior customer service from Christian, Samantha, and Tyler. I know what Christian and Samantha did for me, and I could also see what Tyler was doing to help a few other customers who were also having issues. One customer in particular was in quite a situation but he and Samantha found a way to help her.
This will now always be my go to for any kind of upgrade, or any other issue. The customer service is superior and by far one of best experiences I could possibly have given the extremely frustrating situation. They made it so much better and easier to handle.
If you are going to do an upgrade, do it from this store. And remember, they are there to help, so be kind.”
“The associate that helped us today Jaxson Midgett was very professional while helping us and made sure all of our questions were answered while helping Us with everything and anything we needed. Very happy with the services offered by spectrum”
“I had some issues accessing my online account as well as billing questions. I was connected with Adriena (sorry if mispelled ?), and she was able to help me get acces to our account in minutes! She also helped me save some money monthly! Very helpful and kind :)”
“In today’s world, decent customer service is extremely rare. While there was 1 bad apple in the bunch, I have to give much appreciation to the others I spoke with over the course of setting up new mobile service. They paid our previous balance of $335 through AT&T, plus we got brand new iPhone 17 pro max phones, all for a really reasonable price each month. We’ve had good service every where. But, most importantly, getting through to an actual person via chat has been so fast & easy, and they’re (for the most part, minus the 1 bad apple) efficient & effective! Thank you!!”
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“Tried to get my number ported and was frustrated.
However VZJoe at this location was able to figure it out, and then went the extra mile to help me get it done.”