U-Haul Moving & Storage at Big Bend Road provides a full range of moving solutions including truck rentals, trailers, and self-storage. The location is consistently praised for its excellent staff, described as friendly, knowledgeable, very helpful, and willing to go out of their way to assist customers. Many reviewers note they choose this specific location over others further away because the service and staff make them feel like part of the family. The trucks are functional and get the job done, with clean cargo and cab areas, though some are well-used with high mileage. A few customers mention desired features like backup cameras or easier mirror adjustments. One common complaint involves the gas level in rentals upon pickup, which can disrupt moving plans. Despite this, the overall experience is highly rated. The office is orderly, and staff are commended for honoring reservations even on busy weekends and quickly resolving any equipment issues. Customers report great experiences all around, with many stating they wouldn't go anywhere else due to the consistent service, products, and convenience.
Outstanding people-caring, exceptional service! Wonderful equipment-clean office, they get you in and out with a smile. Thank you April, Paris and Justin! With gratitude, The Pingleton Family ?
April 2024
Great customer service, Paris was very friendly and informative about everything, Thanks
February 2024
It was a great experience all the way around, with the friendly and knowledgeable staff they have, I wouldn't go anywhere else??
