Verizon in Cape Girardeau offers exceptional customer service, with a dedicated team at the Cellular Sales location on 188 Vantage Dr. Customers consistently praise the staff for their competence and willingness to help. Mortimer Henderson and Maggie are frequently mentioned for going above and beyond to resolve issues, demonstrating a strong commitment to customer satisfaction. For instance, Maggie quickly assisted a customer dealing with a phone issue from St. Louis, ensuring a replacement was delivered within 24 hours. Joseph, another representative, has also earned recognition for his dedication, spending hours on the phone with tech support to address a customer's concerns. The team is known for being friendly, patient, and knowledgeable, making the upgrade process seamless and enjoyable. Customers feel valued and appreciated, often expressing their intention to return for future needs. Overall, the Cape Girardeau Verizon store is highly recommended for anyone looking for reliable service and support.
Exceptional customer service. Brayden is amazing. He takes his time, goes over every aspect, and ensures everyone is satisfied before leaving. This is the best experience we have had in quite some time.
June 2024
Mortimer has been the best one here at the store that has ever helped me! And I’d give him a 100 stars if I could!
March 2024
I am Verizon customer for last 20 years. Recently, had an issue, came to local store. Joseph the Rep. heard my issue and addressed with Tech support and was on call for couple of hours. Hats off to his commitment, dedication and caring for customer/s!
