Merrell is a shoe store known for its excellent customer service and great selection of footwear. Customers appreciate the knowledgeable and helpful sales staff who go out of their way to assist, ensuring a positive shopping experience. One customer highlighted the turnaround in service after initially feeling ignored, praising a staff member for being friendly and attentive. The store offers a variety of shoes at fair prices, including hard-to-find sizes such as women's wide shoes and size 14 options. Many customers love the shoes, particularly for those with troubled feet, and express their intent to return for more pairs. Overall, Merrell is recognized for its quality products and attentive service, making it a preferred destination for footwear.