Shoe Stores in Chesterfield, MO

“Very knowledgeable associate that listened to what I wanted, provided several options, and gave me exactly what I was looking for. I highly recommend this store.”

“I don't remember her name, but she had the coolest pair of dinosaur skeleton vans. She was very patient and helped me stay within budget for two pairs of sk8 his. I've struggled with getting vans to fit for years and thought I'd never wear them again but thanks to her I finally found my correct size and what models to wear with my weird feet! Just got another pair thanks to her.”

“I loved this store!! I was there to pickup shoes I ordered online. The staff was friendly and professional. It had a cool vibe with the music and atmosphere. I look forward to going to shop in store next time I need shoes.”

“Brooklyn- the cashier we seen today was absolutely PHENOMENAL. Polite, courteous, and knowledgeable of the UA brand, and helped me find some things I had my eye on! I definitely will be back to shop this location. Taylor from IL”

“Aaron was super helpful in exchanging a pair of boots for me. The register was running slow and wouldn't cooperate, but he kept cool and got the job done.

I found some good deals on outdoor gear that wasn't so expensive that I'd be afraid to ever actually use it in the field. Also I found some good gifts, like the shirt in the photo that I got for my father in law.”

“I discovered Cavender’s by accident, and it ended up being one of the most unexpectedly positive retail experiences I’ve had.

My family and I initially stopped there to meet friends before heading to watch the Spirit of St. Louis Airshow. What I expected to be a quick meeting point turned into something entirely different. Cavender’s didn’t just tolerate the sudden influx of people—they embraced it. They welcomed the community to use their parking lot, invited everyone inside to cool off from the heat, and opened their doors in a way that felt genuinely hospitable.

Yes, it likely brought in additional foot traffic—and with a well-timed sale, I’m sure that was intentional—but it never felt transactional. It felt like smart, generous business done right.

We stepped inside multiple times throughout the day to escape the heat, and each time we were greeted with the same friendliness and warmth. The store itself was immaculate—floors, displays, and even the less noticeable details were clearly well cared for. The restrooms were equally impressive: clean, stocked, and spacious.

By the end of the airshow, we didn’t just leave—we came back in to shop. That says a lot. The environment made us want to stay. Their pricing felt fair, and they offered a range of quality options across different budgets.

It’s rare to see a business handle a chaotic, high-traffic situation with this level of grace, cleanliness, and genuine welcome. Cavender’s turned what could have been an inconvenience into an experience that left a lasting impression.

We’ll absolutely be back.”

“I came into Merrell specifically for insulated boots. As soon as I came in, I was greeted warmly and asked if they could direct me to something in particular. I told them what I was looking for and was directed right to the shoes that matched what I had in mind. The clerk explained all of the features, told me what activities they were best for and helped me select a boot in my size.

I’ll be honest, money is tight and I was concerned about spending so much on “just a pair of boots.” I’ve always just worn cheap $50-$60 boots up until now. But as soon as I put these on, I immediately understood. These are not “just a pair of boots”. The quality is outstanding! They are well-built, stylish, warm, and most importantly, so, so COMFORTABLE!

The clerk, who was helpful and friendly, had me try on a couple of other pairs and had me walk around the store a bit just to make sure I found the best boot for me and not just the first one off the shelf. I really appreciated that I wasn’t upsold or treated like a walking wad of cash—I was treated like a person who they just wanted to help find a good pair of boots. The man, (whose name I didn’t get, but who had longer hair and an epic beard) explained that he wore Merrell long before coming to work for them, so it also made me feel good that he had actual experience with the product he was selling. After walking in apprehensively, I walked out feeling very confident and excited about my purchase.

I think it’s fair to say that between the customer service and the quality of the boots, Merrell has just earned a customer for life!

Thank you!”

“I had an outstanding experience with Dawna during my recent visit to your store. From the moment I walked in, her personable and attentive demeanor stood out. When I couldn’t find my size in a pair of pants, Dawna didn’t hesitate to go above and beyond. She went to the back of the store to search for my size and came back with not only the pair I was initially interested in but also a recommendation for another style that she thought might be a better fit.

Her insight and willingness to help led me to purchase the recommended pair, which turned out to be perfect. Dawna’s exceptional customer service extended to the many other items I bought during my visit, making the entire shopping experience enjoyable and effortless. Dawna's unique gift for connecting with customers and understanding their needs is rare and truly sets your store apart from others. She made me feel valued and confident about all my purchases. Thank you for having such a phenomenal person on your team!”

“So this is probably the fourth shoe place we visited here at the mall and so far it seems to have the best prices. There are multiple shoes that are only $35 and there are multiple tags showing 30 and 40% off. There is one picture I took of a plain white shoe that might be a retro thing, but why it's $90 is beyond me”

“I purchased a few items online from this website for my son's (late) Christmas gift. The late part was on my end (my fault) not theirs.

First thing, getting customer service on the phone was difficult. As someone who works in customer service, calling businesses should NOT be this difficult. I am confident that I am not the only one who misses having people pick up a phone. Yet, it is not frequent in current times. A lot of business is lost due to people NOT picking up the phone. Capturing that business should matter to every business who cares about the bottom line. Whether you are a small business or a large corporation, each customer matters and each interaction matters.

Second thing is the process of shipping. It was not seamless & small nuances were noticed. I had to reach out to them BEFORE placing the order, to get answers to shipping questions. I was not made aware who the shipper was, I had to reach out. I have little trust with several shippers, be it FedEx, UPS or even USPS. Each of them has their shortcomings.

Third thing is not all answers were on the website. Its better to have everything on the website. Things like who the shipper was. How long it takes to to process an order and then ship it. Most businesses give a several days window. From the business owner's perspective I get it. From the customer's perspective I do not. I suppose the bigger you are, the harder it is to provide that level of customer service.

Fourth thing is I wasn't notified by email (documented well) with the tracking number. I was told on the phone I would receive a tracking number. I did not. I received an 'order number'. I was sent emails that it was shipped and when it was delivered. It wasn't clear though. There were details that were missing.

People aren't as diligent as I have experienced in previous years (prior 2020). The City I live in has a lot of porch pirates. Due to my experience regarding this, I wanted to ensure that my son received his gift though he is in a different city. Communicating effectively with requiring signature or physical hand delivery makes the difference. I don't want customers to pay the price for 'increase' in costs due to 'claim loss'. I also don't want to deal with theft and porch pirates. Who does? Maybe it is just an issue in my city and state. However, I do not think so. Again, setting clear expectations.

As a customer I want to know who will deliver the items (shipper), when they will be delivered and how the delivery will occur, then finally be notified of the delivery completed. Yes, there is only so much we can control. I pay for the peace of mind that what I order is being delivered accurately and correctly. Overall I am satisfied with the cost of the items; along with being happy that my son received those items. We can always improve in business. Shipping is one of those areas. Transparency and clear communication will always be key in business.”

“It took me a moment, but I was finally able to share my experience at Cole Haan. There was only one associate working at the time, and he was busy checking out other guests, but I was able to find the belt I needed. Once I got to the register, he was an absolute delight — friendly, efficient, and professional. Great experience despite being short-staffed.”

“It's a shoe store and I wasn't here for me. My daughter didn't find anything that worked for her. The normal Nike event she likes to get was more expensive”

“I went to Clark's to see my friend Dorenda Stotler at lunch time..she has been an employee for several months,she says she loves her job.,I'm proud of her..”

“Found a nice pair of tennis shoes for my husband and very reasonably priced. Got to the counter to pay and they were 20 dollars cheaper then the price on the box!!!”

“It definitely a store if you're a runner. I'm definitely not running anymore and not really into shoes that are that loud. And it must be a thing for runners because who else would pay too much money issues?”

“Every person that works at this location is so friendly....they all seem like they enjoy working for Talbots...everyone is very helpful, will get you a different size, get a fitting room started...just a fun shopping experience...and Spencer is so fun...always happy....I love this store...”

“Stopped by to pickup some new laces, store is well stocked with many options, Owner helped me out and also recommended some leather conditioner when I asked what he would suggest for my shoes. Will return!”

“Jacob was amazing. I showed him a shoe from Johnston & Murphy that I had purchased years ago. Jacob was quickly able to find me shoes that were similar and at a deal. Jacob didn’t hesitate to call other Johnston & Murphy stores or look at the computer for all my options. The shoes are high quality and look great.”

“Very cool store. I love the atmosphere of the place. The employees are always friendly without being pushy and were helpful in recommending products and finding the right shoe size. The prices are considerably cheaper than online but because of the physical size of the store, the variety isn't as wide as what they have online. Still a great place to shop.”

“Have good sales all the time. Rewards are amazing. The staff is super friendly and helpful. Helped find clothes for my child that we could not find otherwise. Nice job”

“Manager 610385 (sorry I forgot her name) and her trainee Dulce were awesome!! They actually took time to help me and my daughter find shoes. Having large feet we don’t have much luck finding shoes in stores. I appreciate the time they took to help us. Thank you ladies!!”

“Holidays can seriously be so crazy but this store handles it with so much grace! Ashley at this location helped so much when I came in on Black Friday even though it was a mad house! Can't recommend this location enough”

“Had the pleasure of working with Jordan today! Wish I could give him 10 stars! Amazing! On the key when checking out I accidentally pressed 1 for experience. That was not the case at all! Please give Jordan and the crew a thank you for me, for be some helpful”