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“The Arnold UPS store should assume control of USPS. They are efficient, knowledgeable and have excellent customer service. I don’t ask for much in regards to Customer Service. But a smile goes a long way and the Arnold UPS store goes over and above that. Sadly, I don’t usually get that kind of service at my local USPS with the exception of one usps person that works at the desk.”
“I had a delivery truck hit and mangle my mailbox that Mailbox HQ installed about a year and half ago! I called first thing the next day and they asked a few questions and we communicated with some pictures thru text. The literally came the following day! I didn’t have to be home and that’s excellent service that seems hard to find these days! Especially since it’s a big holiday weekend!!! Expectations exceeded!”
“The friendliest UPS neighborhood store. I won’t go anywhere else! The owner introduced himself and his sons, who work right alongside him. He went out of his way with a small, unexpected kindness that made my day. This is the kind of family business that reminds you why shopping local matters, sometimes we forget these UPS stores are locally owned.”
“From the minute, I walked into this UPS store location. I knew it stood out far above the rest of the ones that I have visited just because of the young lady who had such a welcoming kind personality from the minute I walked in the door. Mind you, I walked into the door carrying a men’s dress shirt that didn’t have a package because it was an Amazon return, and the packaging that it came in was a very slim plastic vacuum sealed package that I couldn’t put it back in. She was very efficient and had just such an uplifting spirit about her. I had to come and leave a review. how they recommend going to this location above any of the mini around it. I have encountered employees at the locations near this one that seemed not in the best of moods and like they didn’t have much patience.”
“Always lovely service Scott was very helpful just now and was friendly and sweet! Wish I could help him in his job more than good review but I didn't have time to say a good word to a manager”
“I can't say enough about the service I received from Sharde' at the UPS store. I've always traveled out of my way to visit this location because I know I'll receive excellent, professional, and friendly service every time. This visit was no different.
I was feeling dejected after realizing I was unprepared for my return and was about to leave when Sharde' stepped in. She stopped me, asked what was wrong, and presented a clear solution. She wasn't just helpful; she was empathetic. She gave me a quiet space to complete my tasks and never rushed me, even as a sudden rush of customers came in.
The entire team handled the influx with remarkable efficiency and good humor. I overheard their interactions and was impressed by their quick, succinct knowledge of store policies and prices. Everyone was assisted quickly and left in good spirits. Once I was ready, Sharde' gave me her full attention, looked me in the eye, and sincerely thanked me for my business. This experience with her truly made a frustrating return process feel like a pleasant one.”
“Very friendly staff, located inside of the Dierberg’s Warson Woods location. Smaller than most UPS locations but still offer all of the same services. Open on Sundays too.”
“They are wonderful. I return Amazon items here. They are kind and respectful. They take care of customers quickly. I also do a lot of color printing here. They are easy to work with and the printing is quality. It is always done quickly.”
“Best customer service I've ever experienced hands down! Chastity took care of me today, she was the only at the location, she was professional, kind, and went the extra mile to take care of me. She brings value to this UPS store, is an asset to their company and team on their front line of customer service! ?”
8AM - 6:30PM
87 Grasso Plaza Shopping Center, Affton
Mailbox Centers
“Has to be one of the best UPS stores I have ever been to. If you want fast and simple service without someone complicating anything it’s worth it to drive out of your way to this location. We need some paperwork printed out and a Notary done. They were fast and efficient. We came in at the last minute and I woman Traci giving the notary was able to stay past 5:00 and help us every step of the way.”
“Wow, what a pleasant surprise. I shipped a large framed item and it was packed better than I could have ever expected. It took me about 20 minutes to get it unwrapped from all the packing material. Very impressive.”
“Always a good experience at this UPS store! I rent a mailbox at this location and so I’m here a lot. I’ve gained a good report with the staff and they are always very helpful. I feel like the bad reviews I’ve read about here aren’t that common or usually issues out of control of the staff. Or maybe just a few customers determined to be mad at the world at a minor inconvenience. But I’ve been a customer for almost 2 years and haven’t had a single problem.”
“Everyone at this store is so kind and helpful, Emily is especially great! Great service here always! They really go above and beyond to be helpful. I was shipping a package but waiting to hear if the recipient wanted to pay for overnight or not, Emily offered to hold the package for me and I could just call and pay over the phone, so I wouldn’t have to stand around waiting for the recipient to reply to me. I really appreciated that gesture!”
“I’ve been going to this UPS store for years! Very friendly, knowledgeable staff. Fast and comprehensive services, including easy Amazon returns and a variety of shipping options. Conveniently located next to other shopping while running errands.”
7:30AM - 6:30PM
101 W Argonne Dr, Kirkwood
Mailbox Centers
“I sold something on eBay for the first time and had to get a printing label and ship with a tracking number etc etc etc… and I was so stressed out about the whole process! The folks here were so helpful and professional, holding my hand through the process and it was so fast and easy and stress free! Highly recommend this location and this team!”
“I must post how pleased I am with this location. I’ve tried several others and had such poor experiences with the workers. Every time the staff here have been polite, personable, and take their time to help resolve an issue or further investigate something. They are observed to be patient and never rude!! They do their job without attitude and with competence. I will only come here. I appreciate them and hopefully they see this.”
“Charletta in your store went out of her way to help me move several heavy packages out of my car and into the store. She was exceptionally polite, professional & thoughtful.”
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“Th store is always clean and well organized, and they make sure you have or get proper packaging, fast service, pleasantly helpful and very informative employees.”