The United States Postal Service location at 1015 Grupp Rd offers walk-in passport services. Reviews note that the staff at this facility are often personable and helpful, with specific praise for a passport employee described as calm, thorough, kind, and knowledgeable, who goes above and beyond to assist with applications and paperwork. This location is chosen by some customers over closer options due to this service quality. However, other reviews indicate that service has sometimes deteriorated, citing long wait lines and a perceived lack of concern from staff, with only one employee working on a Saturday. The U.S. Postal Service manages over 30,000 retail locations and is committed to providing delivery to every address.
Dottie was so helpful to me this morning when doing a passport application. She checked every document and explained the process to me. I really appreciated her taking her time and making sure I had everything I needed!
April 2025
friendly, helpful, efficient... definitely a superior post office
February 2025
Dottie really does go above and beyond to help with passport applications to ensure all paperwork is in order and ready. I had arrived thinking my renewal stuff was ready to go, but thanks to her sharp eye she caught a mistake that would have meant weeks of delays. Dottie is calm and thorough and very kind -- she's a great... read full comment
