Metro by T-Mobile at 4721 Troost Avenue is described as a great store with a great staff. Multiple reviews highlight specific employees who are friendly, professional, and go above and beyond to help customers. Staff members are noted for working magic to solve problems, such as getting through to real person support for insurance claims and phone setups, or quickly porting over phone numbers. The service is characterized as fast and kind. Customers report receiving help with new phones, prepaid plans, service issues, and even small items like a charging cable. Several reviewers explicitly recommend this specific location over other Metro by T-Mobile stores or competitors, citing better and more professional customer service. The business offers prepaid plans with unlimited talk, text, and data, as well as 5G phones from brands like Apple, Samsung, and OnePlus.
The ladies where great. Greetings soon as I walked in the door. Very communicative. Very helpful, polite & courteous! Quick service
August 2025
I was helped by Miley via the phone and she was awesome. Her service should be used for training throughout the company. The call center lied and 31st and Prospect has gone down the drain on service. She saved the day by simply doing her job.
August 2024
Mona was sooo great!! She helped me port my number and gave me the best deal AND it was super fast!!!! Wouldn't go to another location!
