Thoroughbred Ford, established in 1984 in downtown Kansas City, is renowned for its exceptional customer service and commitment to quality. The dealership, which moved to a new location in the northern suburbs near the International Airport, has received the prestigious Ford Motor Company President's Award multiple times, highlighting its excellence in service. Customers express high satisfaction with their experiences, noting the ease of the purchasing process and the professionalism of the staff. Salesmen go the extra mile, even arranging vehicle pickups from other locations. The service department is also praised for timely repairs and complimentary vehicle washes, with specific mention of staff like Lindsey. Many customers feel treated like family and appreciate the dealership's proactive communication regarding recalls, making their experiences stress-free. Overall, Thoroughbred Ford is highly recommended for anyone seeking a friendly and efficient car buying or servicing experience.
The salesman worked with me and went out of his way to pick up a vehicle from another location for me. The entire process was easy.
November 2025
Had my Ford Edge in for “The Works” and a windshield cleaner repair. Done when Lindsey said it would be and they even washed it for me. Highly recommend Thoroughbred Ford service. Ask for Lindsey.
November 2025
I actually had a great time at a dealership! Everyone was amazing there, from the time I walked through the doors,I am pleased with my purchase price and experience that I had.
