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“Excellent customer service, the gentleman in the nut/ bolt aisle found exactly what I needed and told me what size it was and found the items for me! A fabulous clerk named Kristin got me checked out quickly so I could be on my way to fix the broken items I love good customer service in a hardware store.”
“I've bought many items from Charlies since they opened when I was a little boy with my dad. I am now 75 and I can say they are extremely honest, they have superiour workers always, superiour prices and first class products. Pastor Mel Bond”
“The only place in town that could copy an old key and it was cheaper than lowes and home depot. It's the small-town hardware store you see in Hallmark movies. They may not have everything, but they care more than the big box stores .”
“This store always has good deals, and has people who work at it that actually know what the heck they are talking about. I go here before any other box store when I can.”
“Clean facility, friendly and helpful staff, reasonable prices, good variety of products, close proximity to other places to shop and get something to eat, easy access to the highway.”
“Never had a need to contact them. I have ordered a couple of Festool products and never had a problem. Ordering was easy and the items were shipped out promptly via UPS. Waiting on the 100th Anniversary Domino Edition now. Will definitely order more products from Beaver Industrial.”
“Our toilet flapper valve went bad so I headed to the big box stores in O’Fallon, I thought that this was my only option. Of course they didn’t have what I needed in stock so I started a google search. I tried the plumbing supply store (which I had forgotten about) in north O’Fallon, they had nothing in stock for my Kohler, I have heard that they have changed ownership. So back to Google and Ferguson Plumbing came up and I’m so glad that I found this place. Never again will I go to the big box stores for plumbing, they have everything and then some. If you need anything for your plumbing repairs give them a shout!”
“I tend to stick to Home Depot for most things, but they don't carry EGO outdoor power tools or Char-Broil grills, so I heard to Lowe's for that. Usually this one. Never had any problems here.”
“The store is well organized, making finding what you need easy. They have fair pricing. Most importantly, the staff has amazing knowledge. They are friendly, and they go the extra mile to help you.”
“Today I ran into the store, which was proving masks for people who didn't have them :) I was looking for one item and Peggy W. was helpful and took me right to the item! I was able to social distance, self check out and get in and out quickly with Peggy's help keeping me safe. I love how well this company is doing to protect the safety of the community.”
“Lowes is nice, but this time they didn't have what I needed. Looking for a mailbox post and spike. They had posts, but none with a hole in bottom, and no spikes.”
“Big thanks to Alex B. Helping load my cart and truck with salt and heavy concrete. It’s becoming harder we get older and grateful for the help of this young man! Great customer service at O’Fallon store.”
“Always an easy shopping experience. Multiple selections of items I am looking for to provide me with options to hit a price point or bulk qty. Bonus is the holiday section that makes this a fun experience for my child to visit. She is always excited to see what animated items and decor are on display.”
“What a warehouse with everything you'll ever need, I can't think of anything this place doesn't have. This place gives equipment and supplies for anyone making repairs or adding to their house or lawns, truly anything except groceries and clothes!”
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“Great company, prompt communication when they thought it might be fraud due to different shipping and billing address, verified my info and received my order in a couple days. Definitely going to use them again.”