“We ordered a toaster because we didn't want to buy one from a big box store, then we came back to have hedge clippers sharpened. They did such a great job that we came back with clippers. Next will be the secateurs. Friendly, helpful folks and great music playing.”
“Amazing customer service! I had mutliple returns from a project and Chris at the Return Desk was so kind, personable, and super helpful. Mark helped me in the lighting aisle and really went above and beyond. Great customer service.”
“One of last of its kind...an exceptional business that cares about their customers and super knowledgeable. Bring in a 5 cent screw or a complicated plumbing project to match, they will find the parts you need. If they don't have it, they will still help and tell you what is needed. Small engine issues...no problem. They have brought my lawn mower, weed eater and pressure washer back to life several times at a completely fair price. The technician Steve even instructed me on how to maintain them. Best hardware store EVER!!!”
“I like going to the local hardware stores to support the business.... Instead of the big hardware stores. I find it that the employees of the smaller stores TRUELY care about the products sold in there stores and wants you to get the stuff needed for the project you are working on.”
“Management and staff are incredibly kind, knowledgeable and helpful. I often go with my small kiddos and they often help me load my items. Great selections, wonderful prices. If it is available at Branneky, we are getting it there.”
“One of the main bolts on my wheelchair came out and I couldn’t use it all. My friend recommended I bring it here as someone would help me fix it, she was right! They took a look at the wheelchair, found the bolt it needed, and fixed it for me! All for 80 cents! Could you imagine how expensive that would be if I found a repair place? Love this place. They are so great.”
“Older gentleman with long white beard was super knowledgeable and knew exactly where all the things I needed were. Definitely will come back to this place for all my tool needs.”
“Beaver Industrial ROCKS! I called in to get an order put together and Matt took amazing care of my needs! They had everything in stock and ready to ship, save the for wheels that are on backorder (which is not their fault). When I tell you these guys ship fast... My entire multi-machine order, which took up 2 pallets and required liftgate service, was delivered the NEXT day!! Amazing turnaround time. One of the friendliest, easiest, and quickest tooling and equipment order experiences I've ever had. Will order from them again in the future!”
“Recently moved to the area and have been shopping here for all my home improvement needs. Staff is always very friendly and helpful. Their selection among different products and brands is also impressive. Items are always well-organized and stocked, which makes things easy to find. Shopping here has definitely made my home improvement journey a lot less stressful.”
“I will NEVER shop at Home Depot or Lowe’s again unless I’m forced to for some reason. Schnars has 10/10 customer service. Let me tell you about my great experience.I needed a new weed eater so I walked into Schnars. I was immediately greeted by a gentleman who I believe is named Jacob. Not in an aggressive sales way, but more of a helpful greeting.I set my sight on what looked like a pretty good deal, but was kindly directed to an even better deal which would save me money and get me a blower, weed eater, and 2 batteries for a great price, which turned out to be an obvious choice. They threw in a free Echo hat just because they are nice . Honestly, I needed another hat, so I was happy.Turns out I forgot the second battery that came with the set. A few hours later I was SHOCKED to see that the same gentleman showed up to my door step just to personally deliver the battery to me. Who even gives such great customer service anymore?Anyway, I felt compelled to leave this review because I’ve now been there like 10 times and have had a great experience each time.”
“Love this store. Family owned. They are always ready to help. The place is small but packed with a lot of stuff. I like paying more because is close to my house and they help. Quick in and out. Sign up for rewards.”
“Was looking for a gasket that would fit on the end of a 1910 bathtub waste tube. They initially said that there was nothing like that in the store but before I walked out they stopped me and said well let's look at what we might have. Found something that worked had to be a little creative with it but they put in the effort and solved my problem.”
“Owner let me bring in my foster puppy for some socializing and key making. They were super fast and cheap to make my key, Cash only! Had a big wood burning stove in the shop which was nice to stand around and yap. No complaints wonderful for what we needed!”
“Our neighborhood ACE. The staff are always friendly & attentive to customers. We greatly appreciate their personal assistance in finding just the right product for little DIY jobs at home, and we're especially happy that they have stocked a large variety of high quality spring flowers the last couple of years. We will continue to patronize this store.”
“This was the most helpful hardware store we have ever been to! Tom was incredible and went above and beyond with advanced help! We felt so lucky. He and the general manager really made sure our unique problem was taken care of! We will continue to return.”
“Beginner woodworker here. Let me start by saying I was kind of nervous going into the store because I’ve been to niche stores that are not very approachable towards beginners because of the knowledge gap. Luckily that was the exact opposite experience I had when I visited. Thomas helped me out, answered all my questions, help me select all the right tools and seemed genuinely and deeply interesting in woodworking. As a result my experience benefited because of he was extremely patient, kind, knowledgeable and funny during our interaction. I can’t wait to go back and get more toys.”
“Most helpful, knowledgeable hardware store I have ever experienced. Shop there all the time and have been doing so for years. I can get in and out in a matter of a few minutes. Contrast that to big box stores where you can get your daily walking requirement in before you find what you need or before you can talk to an employee. And most big box employees are not very knowledgeable.”
“I cannot say enough good things to describe the employees in this shop. I have thoroughly enjoyed each and every class I have taken at this location as well as the personalities of each employee. Five stars is not high enough. I need more stars!!”
“Will help and answer any questions you have the worker that answered all my questions was Doug great guy I'll definitely be going back over the big stores I'd rather have a worker come ask me if I need help and not have to wonder around a big store looking for someone to ask a question and get attitude instead of the smile I got from every worker I passed here.”
“Everyone here was extremely friendly from the moment I walked in. I didn't know exactly what I needed for repairs on some older homes and was able to show them pictures from which they immediately were able to help from. Instead of upselling me full bundles they looked for open packages to help on cost savings. Very knowledgeable and you can tell why they've been in business so long. Every employee was great to interact with! Highly recommend for any projects involving their materials.”
“Far bigger and better selection than the other local hardware stores I've tried, and noticably cheaper than the big chain stores (for what I was buying at least).”
“I’m a homeowner. I was taking on a large project, a big paver patio. Their staff is really helpful and go the extra mile to make it a good experience. Most of the stuff I rented was like new and in perfect working order. I did have a problem with a skid steer having an engine problem over the weekend. It happens. It threw off the whole job because I could only get so much done since the unit was overheating.. But they made it right by delivering me a new skid steer when they opened after the weekend.. no charge, and let me keep other equipment for longer to make up for the lost time. You can’t avoid every problem when dealing with equipment, but they will do their best to make sure they take good care of you. That means the world to a homeowner like me just trying to take on big project. I’m keeping to a budget and well aware I’m not a big time renter like a construction company, but they don’t measure a customers value based on that. They just want every customer, big or small to have a good experience and I really appreciate that. Rick and the guys up there rock, I’ll be back anytime I need to rent equipment, 100 percent.💯 ⭐ ⭐ ⭐ ⭐ ⭐”
“I went to Harbor Freight store -Chippewa Store: I am a business owner and I frequent the store...today was the 1st time I ever had a issue. I purchased two car jacks that were on sale the cashier was very nice, she told the manager that she needed them and he told her that they were heavy why didn't I grab them? He paused for a while 3 to 5 minutes then he went to the back and put both jacks on a dolly...he bought it to the register and just left it there...he did not help me, put them in the truck he just walked away....He was not friendly or helpful and he was very rude...I don't know why but his actions, made me never want to come in your stores again...I loaded my jacks myself and I left..Time 9:30 am 04-20-26”
“Look at this Beauty! You get what you pay for! Thanks for the great customer service and that I got it in time. They were able to give me a proper quote over email and I shipped them to them right away. 2-3 weeks time frame and just in time for afternoon tea!”
“I always love shopping here even if I end up not getting anything. At least as much as most guys enjoy seeing all the tools and assorted lawn equipment. The service is very friendly and professional and they always ask me if I need help. They are awesome and the best!!”
“Great selection and more reasonable prices than some of the big box stores. Purchased a small sized bathroom vanity for rental property some years ago that still serves tenants well.”
“Beyer Lumber has furnished the wood for my deck project and I was extremely pleased with the quality of the wood. The contractor used commented on the high quality of the lumber against the box stores. The wood was a much better quality so I would highly recommend getting wood materials from them.”
“Went in to buy some supplies to mount some unusual shelving in my garage. Spoke to Phil, who asked me what I was trying to achieve. After explaining to him, he gave me an alternative plan. I took his advice and it worked great. Phil saved me about $40 in supplies! I'll definitely keep coming here.”
“Ace Hardware is always the best place to go for advice, great products, and exceptional service. Does it matter which one I go to Ace Hardware always has someone to help. Their stores are clean and well organized. Every time I've gone in with a question about the correct product to buy they've always given me great advice”
“I love going to City Plumbing they treat you right they have the right parts knowledgeable when I have a job I always look forward to calling Scott ahead of time getting a will call And my orders at the counter you can't beat this Scott keep doing what you doing thank you your friends at 50/50”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.