AT&T Store in Springfield offers a variety of phones, tablets, smartwatches, and connected devices from popular brands, along with flexible wireless data plans. Customers appreciate the store's friendly and helpful staff, particularly highlighting the exemplary service provided by a representative named CJ. Many reviews mention that he is kind, informative, and professional, making the shopping experience enjoyable and efficient. The store is noted for its accommodating service, especially for customers with mobility challenges, as staff members go out of their way to assist in finding the right devices without much hassle. Customers express satisfaction with the quick resolution of issues, such as troubleshooting phone lines or resolving billing concerns. Although some customers experienced initial misunderstandings regarding promotions, they found that staff, particularly CJ, promptly rectified these problems, ensuring a positive outcome. Overall, AT&T Store in Springfield is recognized for its excellent customer service and commitment to meeting the needs of its clientele.
Good, quick service, made sure my bill was paid after transferring my number to my second phone. Quick and easy.
March 2025
I was very grateful for the help I received at the AT&T store. The staff was helpful and friendly, and answered my questions clearly. I left with everything taken care of that I needed.
March 2025
It was a slow Sunday in the store. I can tell because I was the only customer in there the entire time I was there. They were polite and helpful. Didn’t act like most employees of the new age that hate working and don’t want to help people. Even though that’s their only thing to do. I prefer this location of the many... read full comment
