Enterprise Rent-A-Car

Car Rental
Hours: Enterprise Rent-A-Car in Springfield provides a rental service with a mix of experiences. The process of getting a rental is often easy, with friendly, helpful, and knowledgeable staff who are understanding. Some customers enjoy a comfortable experience with clean, sanitized vehicles and a low-touch process across many locations. Staff are noted for being extremely helpful and kind, working quickly to make things right and make the experience very easy, even when busy. However, there can be significant problems. Customers report a really rough time with vehicle issues, such as an unsafe-feeling car that required immediate replacement. Resolving these issues sometimes involves a difficult run around, being sent to multiple locations that do not have a promised car, leading to major delays and frustration. Additionally, a policy restriction prevents using points for last-minute trips unless booked 48 hours in advance. Despite helpful staff, the company receives feedback to improve its vehicle fleet and logistical coordination.

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1. Springfield, Missouri