Storage Rentals of America

Self Storage
Hours: Storage Rentals of America in St. Joseph, MO offers clean and secure self storage units with flexible month-to-month leases and no hidden fees. The location is convenient, near Robidoux Hill, Dewey Avenue, and Rosecrans Air National Guard Base, making it suitable for military, business, or personal storage needs. Security features help protect belongings, and drive-up and climate-controlled units add convenience. On-site moving and packing supplies make the process easier. Customer service is available seven days a week, and units can be reserved online or in store. Reviews highlight the helpfulness of staff, especially an assistant manager who assisted a customer with translation and quick payments, earning praise for excellent service. However, some concerns are raised about the gate, which has denied entry multiple times, trapping some inside. Over several years, there have been multiple rate increases, with customers noting they paid more than double the initial rate, and experiencing three thefts from units. The property’s condition has issues, including large holes in the aisles that require a four-wheel-drive vehicle to navigate safely, and rusty locks and door jams that need replacing. Despite these problems, the on-site manager, referred to as Ted, is appreciated for his politeness, willingness to listen, and efforts to help customers. Customers suggest fixing the holes, increasing security cameras, replacing rusty hardware, and addressing rate disparities to improve satisfaction. Overall, Storage Rentals of America provides a decent storage option with helpful staff, but the facility’s maintenance and pricing practices could be improved to ensure a better customer experience.

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1. St. Joseph, Missouri