The United States Postal Service location at 11662 Gravois Rd is a retail office providing secure, reliable, and affordable mail and package delivery, including walk-in passport services. Reviews describe a generally friendly and well-organized staff who are proactive in helping customers, such as assisting with passport applications, guiding people through mailing processes, and helping to save time. Specific employees are noted for their great customer service skills, going out of their way to be helpful with packaging and documents. The experience is described as phenomenal by some, though there are occasional mentions of a long line and a need for maintenance in the back parking lot. While the passport photo service was once not working, the staff's efforts to make the process easier are consistently highlighted.
The staff there are friendly, knowledgeable and helpful.
April 2025
Phenomenal experience mailing my taxes. Gentleman wearing gloves came out onto the floor and was answering questions and walked me through everything. Didn't get his name
August 2024
I was at USPS for my New Passport Application. Victoria from USPS was very helpful. She ensured and checked that I had all the required documents. She made the process very easy. Unfortunately the Passport Photo service was not working.
