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“Kalispell Volkswagen turned what could have been a vacation disaster into one of the best service experiences I’ve had with any automotive shop.
My 2014 Porsche Cayenne Diesel died on the side of the road outside Kalispell on a Friday afternoon just before the Fourth of July. I was from out of town, had no idea where to take it, and the tow truck driver recommended Kalispell Volkswagen. I’m very glad he did.
From the moment we arrived, Gloria was terrific. She quickly got my information and, rather than making promises she couldn’t keep, gave me a very realistic and honest explanation of what the shop would be able to do before closing for the holiday weekend. On Monday, she walked me through the diagnostics they had performed, what they had found, the challenges they encountered, the repair options and the associated costs. There was no sales pitch and no pressure—just straightforward information so I could make an informed decision.
The primary issue was the turbocharger, which I approved replacing. During the repair, the team accidentally cracked a laser weld on an adjoining pipe. What impressed me was how they handled it: they immediately told me what had happened, took responsibility and explained how they were going to make it right. No excuses and no attempt to hide it.
After replacing that pipe, they discovered another, unrelated crack at an exhaust flange. Again, they called, explained the problem and recommended repairing the weld rather than simply replacing more parts and adding unnecessary expense. I agreed, they repaired it successfully, completed the final diagnostics and made sure everything checked out. The Cayenne is now running great.
The repair took longer than any of us would have liked, but throughout the process Gloria and Matt regularly kept me informed. I never felt like my vehicle had disappeared into the back of a service department. I knew what they were working on, what they had discovered and what they recommended doing next.
What makes this especially notable is that I purchased this Porsche used a little over a year ago and have since dealt with two dealerships and three independent shops in the Seattle area. Every one of them managed to identify something, repair it and send me a bill, but I rarely came away feeling particularly confident about what had been done or that anyone truly cared about getting to the root of the problem.
Kalispell Volkswagen was completely different.
Matt told me that this level of service reflects the culture of their shop—that everyone there is committed to doing good work and creating happy customers. Based on my experience, I believe him. They cared about fixing the vehicle correctly, kept me involved in the process, gave me options rather than simply replacing parts, and even went the extra mile at their own expense when something happened during the repair.
That kind of honesty, accountability and pride in the craft is increasingly rare—especially at a dealership and especially for a customer from out of town who may never become a regular customer.
A huge thank you to Gloria, Matt and the entire Kalispell Volkswagen service team. You took a stranded traveler with a complicated vehicle problem and treated me like a longtime customer. That is exceptional service, and it deserves to be recognized.
I would recommend Kalispell Volkswagen without hesitation.”
“Collision Worx is a 10+⭐️ business!
5 doesn’t cover it! Customer service ~ 10+⭐️s! Excellent work - 10+⭐️s! Communication, service, estimates ~ yes, 10+⭐️s !
I recently had an issue with a tail light. I called and asked for a referral to a good local mechanic. They said, “Bring it in. We’ll take a look and see if we can help. No charge to check it out!” I did. They were welcoming and kind, as always. I waited and enjoyed coffee in their comfortable client area. They did not have the parts to resolve the issue, but asked if I would like a free car wash!! Yes! How incredibly thoughtful!! I left with a clean car, a warm heart, and no bill. Customer service and grace to the max!
Two years ago, they repaired the hail damage to my car. It still looks amazing!
These great folks are kind, thorough, skilled, communicative, and affordable. My highest recommendations and gratitude to them! I’ll absolutely be back as needed! Thank you Collision Worx!! Dee ?♀️”
9AM - 6:30PM
2955 US-93, Kalispell
Auto Parts
“Really can't say enough about the dedicated staff at Clark Hyundai. I was faced with a pretty stressful situation about my old--but amazingly reliable--2008 Hyundai Tucson. It was starting to finally have some issues with old age, and I had to decide whether or not to invest in another vehicle. Veronica was very helpful in walking me through my options, and I finally decided to lease a 2026 Hyundai Venue. All this occurred late in the day on a Friday, and she stayed at the dealership until almost 9 that evening to see me through the leasing process.
As of this writing--nearly 2 weeks later--I feel confident that I made the right decision. Veronica also patiently guided me through the process of setting up the safety and Infotainment features. She graciously used her own phone to show me how to sync things up since I had--gasp!--forgotten my phone at home. Also want to throw out some major kudos for Tucker who was a huge help in arranging shuttle service for me a couple times from Whitefish. What a stress reliever that was! Kudos also to Eric, the shuttle driver, for promptness, good conversation, and good info about leasing, etc.”
“Wow! Everyone was so helpful! I told them what I needed, and from start to finish the job ran very smooth and so fast! Thanks Josh and Nick! You did such a great job! They go above and beyond! Don't let the insurance companies try to steer you to one of their DRP shops! Dent Magic will take care of you and does the BEST job! You won't be disappointed!”
“My truck got high five by an excavator bucket. I ended up needing a whole new roof, front windscreen, back windscreen, and a bunch of other things here and there. Jances Auto body did a fantastic job. The communication was top-notch. I was able to check on my truck several times throughout the service and everybody was so friendly. Highly recommended.”
“I am very happy with the work Ohs’ Body Shop did on our Honda pilot. They explained everything in detail and kept me up to date on the process. They found additional problems which they fixed to perfection during the whole process. I highly recommend this body shop and hope I don’t have to go back, but if I do, they would be my first choice.”
“Love Able Body!! They fixed our truck (2019 F-350) to perfection and now we have another issue with the (2018 Honda Accord) and we are dropping it off in a couple of weeks.
They even brought us to the airport after dropping off the car. Customer Service agents up front are also excellent.”
8:30AM - 5PM
33 Barge Ln, Kalispell
Auto Parts
“Barge's Auto Body has been the go-to body shop for our family. My dad has had countless work done on many of his vehicles there. I have had my share of body work done there, as well. Darren always does a fantastic job. I always recommend Barge's Auto Body when someone asks.”
“Bradlee and Jonas helped us purchase our Nissan Rogue Rock Creek and Pathfinder. Straight up guys- Open and honest. We would certainly to and Clark Nissan for our next Nissan purchase. So far… the cars have been exceptional!
Also the service department is all about customer service. They do top quality work and get you out on time.”
8AM - 2:30PM
1035 West Center Street, Kalispell
Auto Parts
“Shadow just re-coated the front 'bumper' on my truck and i couldn't be happier with the work. Jordan, Chris and Chad are top shelf folks to deal with. There was one minor hiccup that was resolved in short order, the sign of a true pro.”
“I’ve dealt with a handful of body shops and I always dread the process as customer service usually lacks and dealing with insurance was always a nightmare. Shae at Sorenson remedied this for me. She made the whole process stress free. She kept me updated on the status of my repair, any changes to the invoice, and the status of insurance communications. She was professional, friendly, and replied quickly to questions I sent in. My experience with Shae has earned Sorenson a lifelong customer here!”
“This auto body shop was recommended to me by a friend and now I know why! They were able to help me start my claim with insurance same day I hit the deer. They were easy to get ahold of and correspond with. They worked closely with my insurance so I didn’t have to be the middle man. And the turn around time for getting my car repaired was even SHORTER than they estimated…which is so hard to find these days. They did an amazing job with the repairs and I will always recommend them to anyone else needing word/repairs done!”
“Been going here for years. Everything from tire changes, oil changes, and use car checks. They are amazing! So kind and they treat women with respect! Unlike alot of auto shops typically. They never talk down to me and are always happy to help you understand. They have also not charged me 2 diffrent times i have came in. Once for a 2hr diagnosis and another for a used car check. Jonny is the best! Years ago they even bought my junk car for a couple hundred when it wasent even worth anything cuz it was dead in the water. They are great people and work hard! Absolutely my go to place when my car needs work!”
“Hands down the best body shop in the valley because of the Insanely kind employees! Very understanding, quick and they do great work. The paint on my van looks beautiful and I was kept up to date on the progress.”
“A little tight coming in to unload- but adequate. A graveyard of machinery and parts from just about every clapped out machine in the northwest. Decent outfit. I appreciated the vintage dozer blade made into a loading dock. Well done boys- that made my day.”
“My experience at O'Reilly's is usually very enlightening. The young man that waited on me today was quite informational and very helpful. So a big shout out to him. Thank you!”
“Needed some quick body repair on my SUV after a deer encounter. Seth met me when they opened, took a look at the car & said he would check on available parts & get the repairs done. They were quick, good communication, good pricing & it looks great! Thank you!”
“Bryan at Biggar body did a fantastic job! I would recommend him to anyone. Wonderful shop, great job, got it back in a timely manner, cleaned inside and out. I couldn’t have asked for a better situation. Thank you biggar body.”
“Bruce at Bush’s RV did a great job on our walk through and answered all our questions with patience and expertise. . Kerri in the sales department has been outstanding to work with and very helpful in dealing with all our concerns. Bish’s RV in Kalispell has been great place to buy an RV!”
“Pavel knows what’s wrong and how to fix it. He’s a good, honest, and hard working mechanic. He has helped a lot with my ML350 on multiple occasions. I highly recommend his services.”
“Gail the store manager was prompt to get back with me notify me my battery was in and then help install my new battery. I sure appreciate their outstanding customer service, and the follow through. I highly recommend their services.”
7:30AM - 7PM
200 East Idaho Street, Kalispell
Auto Parts
“Employees are very knowledgeable about many vehicles. I have a 30+ year old pickup and they seem to be happy to take the time to find the right part when I need it. The guys say thank you with a smile.”
“Thrilled with our experience at Glacier Off-Road! I had been looking for someone to fix an issue with my electric in my camping van. For several months I dealt with pretentious van conversion builders and auto mechanics blowing me off. Jubal got me up and running quickly and for a fair price. The office staff was wonderful. Jubal is knowledgable, an expert in his field and fun to talk to. We have a few installations we have been planning for our rig and we will only go with Jubal from now on. Glad we found this place.”
9AM - 5:30PM
1212 US-2, Kalispell
Auto Parts
“I had my car serviced here. Sarah, my service advisor was great. Fast service at a reasonable price. While I was waiting I spoke to a salesperson who was very friendly and knowledgeable. I would definitely purchase a new car or have future service on my current one done here based on this experience. The only reason they did not get five stars was because it is next to impossible to speak to a live person when calling the dealership.”
“Our friend is a widow that had her car damaged and the insurance company totaled it. It was still a very good car, but didn’t need new parts. He was able to repair it better than expected and within her budget. Thanks so much for taking good care of her!”
8AM - 5PM
122 E Reserve Dr, Kalispell
Auto Parts
“had another company lined up to install lifts in my new/used shop and that company dropped the ball and northwest jumped right on it to set up alignment rack so i was able to get open on time. thank you”
8:00 AM - 5:00 PM
875 Helena Flats Road, Kalispell
Auto Parts
“We are traveling from out of state and are tonneau cover completely fell off into the bed of our truck. We called Shane and although they normally don’t do these types of repairs he graciously made time to look at it. When we arrived Tim immediately began the repair and got the cover back on and tightened down. Turns out the shop that installed it in California failed to install it correctly. Shane and Tim took customer service to another level! So thankful for these guys they were awesome!”
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“Came in needing work done within a month, and they were able to squeeze me in. They made the process easy and stress-free by texting me updates each day. Upon picking up my car, they even left two carnations, some starbursts, and a little thank you card.
I can tell they care about their job. The detailing was also above and beyond!
I definitely recommend them to anyone needing a body shop.”