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“I just wanted to say this is the cleanest and most organized UPS store that I've ever been in. From the moment I walked in the door it was just impressive to see how clean and nice it looked in there and just a great vibe.”
“I made the mistake of coming in on the wrong day for a fingerprinting appointment, but they were kind enough to still get me in the day I came in. Just would recommend a sign out front.”
“Best experience! They let me know when they were close and they were extremely nice and professional! The cost I paid was nothing! Would use them every chance I get!”
“These guys were great ! I had a 9 am appointment to get unloaded , I checked in at 8:45 a.m. they had me in a door by 8:55 and unloaded by 9:30 a.m. Very nice and courteous and professional staff here. Thank you for making my experience a great one. ??”
“What incredible employees. I interacted with at least four employees while completing a print job. They were helpful and kind when I spoke with them on the phone. When I went in to print, they went above and beyond to help me with my print issues. Bravo to this team!”
“This location is busy but super efficient. I go out of my way to go to this location because I know things will get done fast and correctly. They always have patience when I am there. Truly won’t go to any other location”
“Love this location! They are always kind, fast and helpful. And their online platform is super user-friendly. As an example, I visited today to pick up an order and they had this beautiful message on their card reader! Great kindness matters as much as great quality.”
“I had such a wonderful experience at USPS thanks to Chuck! He helped me renew my passport and made the whole process so easy and stress-free. He was extremely kind, patient, professional, and super helpful every step of the way. You can truly tell he cares about helping people. Amazing customer service like his is hard to find these days. Thank you again, Chuck, for being such an amazing person and making this experience such a positive one!”
“Angie provided top-notch service you just don’t see much anymore these days. I was in a pinch trying to get documents to a local resident who doesn’t use computers, and she was incredibly helpful, patient, and understanding. She quickly came up with a solution that could have otherwise been difficult to navigate.
5 stars and two thumbs up!! Thank you for the awesome service today, Angie!”
8 - 11:30AM 12:30 - 4:30PM
1542 Silver St, Ashland
Shipping Centers
“I don't know what is wrong with the one star reviewers. I personally think they are just divas that expect the world to be perfect and people to always pander to their limited emotional maturity. It's a post office. The entire staff there does a great job. The post office performs a necessary service for virtually nothing. If I give you $3.12 and ask you to deliver 4 letters, one to Bangor Maine, one to Tallahassee, one to San Diego and one to Seattle the only way you could do it is through the US mail. Surely not in your gas guzzler SUV that you bought to feel special. So, give them a break. I've never once had a bad interaction with one of the staff in the over 50 years I've been going to this location (or even the one across the street, pre '71). Maybe it's just you and YOUR attitude.”
8:30 - 11:30AM 12:30 - 4:30PM
160 North 2nd Street, Springfield
Shipping Centers
“It's a friendly place and it's nice to have a post office in town. However, I do have one complaint and that's the outside mailbox. The box used to be on the corner of the building next to the pole there. It was easy to put your mail in that mailbox but where it is now is a disaster. I almost ruined my car two years ago because when you use the driveway on the north side then turn left toward the mail box. The driveway is uneven and when it snows you cannot see where the drive drops off. I was lucky I didn't damage my car. I would suggest moving the mailbox back to its former position at the south end of the building by the pole. God bless.”
“Jackson was amazing! He helped me get my passport documents and pictures completed quickly and efficiently. Super friendly, professional, and straight to the point—exactly what you want in a process like this. Great experience overall!”
“5 stars for Laura! She is the sweetest post office employee I’ve ever met. In just my 5 minutes interacting with her, her positive demeanor made an impact on my day. What a true asset to this team. Thank you, Laura, for all of your help and world-class customer service!”
“Earlier today I went to the Post Office, and there was a guy named Chris who had a cool and amazing hairstyle. I loved his energy and enthusiasm. He was so upbeat and helpful that it completely changed the tone of my day. You don’t expect to leave the Post Office with a smile, but thanks to Chris, I did. He was professional, friendly, and genuinely seemed to enjoy helping people. I can 100% say he made my day!! Give that man a raise . He's a gem! ?”
“A bit confusing to get to, but aside from that the folks here are great. Place is always busy but they are fast and efficient. Even a long line goes fast. Showed up the other day and there were 10 folks in line - still barely had time to open my Email, queue up my 5 QR codes and organize my packages before it was my turn. If you come prepared and know what you want then you can expect it to be pretty quick. Everyone I've met does great work!”
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“I went into the office to inquire about a possible misdelivered package. They were able to figure out the issue and had my package redelivered.
Thank you”