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“T Mobile staff was very hek
helpfull!! We were greeted when we walked in and staff helped us as soon as they could. It was great to have people help you rather than just give you a number to call!!”
“Rick was more than helpful and found me the right plan at an affordable price. Don’t ever leave reviews but I appreciated his help! He was even on his way out the door when i returned back to the store form helping me abt 30 min prior and still stayed to help. Great customer service”
“I went in with an issue of my brand new phone blacking out screen at 10pm, and not coming back on until 6am. There was no hesitation they jumped right in and starting researching possible issues. If I'm not mistaken it was to my surprise they stayed after hours to take care of me. The teamwork I seen with the crew that was working that night was amazing. Highly recommend this location for sure. Thanks again.”
“Nelly went above and beyond to assist me with my needs while traveling. She was knowledgeable and so kind. Thank you Nelly for providing top tier customer service. You are amazing!”
“Went in to pay my bill and the lady that helped me was amazing (Nicole Vanderpool) specifically helped me alot and gave me some great advice thanks again Nicole amazing service!!!”
“I had a great experience with both Jaydon and Bella. They were friendly, engaging, knowledgeable and good listeners. They answered all my questions and presented all the options possible with my scenario. What great employees! If I had my own small business, I'd try to recruit them to work for me!”
“Not bad for streaming, I signed up, I got the modem, router and cables before I left the store and self installed in 15 minutes. Most services I'd wait for an entire day a week down the road, for a service person who might not show up (yes that has happened to me) with another company.”
“Kim was very helpful . She was able to get the add on on my account taken off and was very kind in the process. I literally went in to the store sooo mad but her Empathy for me and my situation and her Amazing customer service made the experience so pleasant .”
“Had a much more pleasant experience at this Verizon, at least the 2nd time we popped in. Of course on the first, we came an hour before close and were again directed by the staff member manning the front that we would not be seen today and to make an appointment for another day, can we come in during the day. We said no we work and left. It really depends on who you get upfront (aka how late they want to be there).We tried again another day probably around the same time and were put on the queue to be helped..it was still a wait, but at least we were not immediately turned away. Had a great sales representative (I wish I would have got his name) that was very transparent and honest in regards to the current promo, asking us why we wanted to upgrade and telling us that we should wait until Iphone 14 series comes out, because it would not be worth it for us at this time. I really appreciate that he was straight with us knowing this would hinder his commission. Only reason not a 5 is because of the first experience and being turned away.”
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“We had an iPhone 14 which could not activated. Jeremy was extremely helpful and informative in going thru a long but necessary process. We could not possibly done this by ourselves.”