Verizon at Lincoln offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store or order online for convenient options such as in-store pickup, free two-day shipping, express lockers, or same-day delivery where available. The store staff are generally praised for their helpfulness, knowledge, and patience. Several reviews highlight specific employees who made the experience easy and enjoyable, especially during phone upgrades and troubleshooting. One customer appreciated how a staff member took control and spent an hour and a half resolving a complex issue, demonstrating the store’s commitment to good customer service. However, some reviewers mention that the service can be slow or that staff seem overwhelmed at times, with multiple employees standing around while only one person does the work. Prices for accessories like phone cases are considered high by some customers. Overall, Verizon is viewed as offering excellent phone plans and good customer support, especially when staff go above and beyond to assist with technical problems. Despite some minor complaints about staffing and pricing, the store is recognized for its helpful employees and reliable service.
Dom and everyone at this store is amazing! I had issues trying to deal with Verizon online and the phone. Went into this store and they were amazing! I won’t be going anywhere else! Thank you to this team!!
January 2026
Blake, Kenzie, Ashlynn .. these three were super instrumental and helping me solve my problem tonight. I cannot thank them enough for working right up to the last minute! You’ve got great team members here.
September 2025
I had an amazing experience, specifically Adam that helped me had a heart and drive to make the customer service better. I appreciate it a lot.
