Verizon at Lincoln offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store or order online for convenient options such as in-store pickup, free two-day shipping, express lockers, or same-day delivery where available. The store staff are generally praised for their helpfulness, knowledge, and patience. Several reviews highlight specific employees who made the experience easy and enjoyable, especially during phone upgrades and troubleshooting. One customer appreciated how a staff member took control and spent an hour and a half resolving a complex issue, demonstrating the store’s commitment to good customer service. However, some reviewers mention that the service can be slow or that staff seem overwhelmed at times, with multiple employees standing around while only one person does the work. Prices for accessories like phone cases are considered high by some customers. Overall, Verizon is viewed as offering excellent phone plans and good customer support, especially when staff go above and beyond to assist with technical problems. Despite some minor complaints about staffing and pricing, the store is recognized for its helpful employees and reliable service.
Sam is fantastic. He treated an old lady with dignity and explained all my concerns away. All your employees should be as kind Thank you for Sam!!!
July 2026
Ashlynn is a phenomenal associate at the SouthPointe Verizon location! She helped my 85 year old Nanny with a brand new phone from start to finish. We are so grateful!
May 2026
Wow, very helpful..Tyler was super friendly and helpful
