Element Omaha Midtown Crossing is a hotel with a solid location next to a beautiful park, with plenty of walkable restaurants and shopping. Many guests find the rooms clean and comfortable, with modern design, comfortable beds, and great views. The breakfast is frequently described as amazing or stellar, with specific praise for the biscuits and gravy. The staff is noted for being friendly, accommodating, and offering good hospitality, including treats for pets. However, the hotel shows signs of aging and inconsistent maintenance. While some rooms are very clean and well-kept, others feel dated and are less ideally maintained, with issues like variable shower pressure. A major point of frustration for many guests is the HVAC system, which requires calling the front desk to change between heat and cool, often leading to inconvenient interruptions. The on-site market is now gone. The hotel can also get noisy due to nearby events. Despite these drawbacks, the hotel's bones, location, and potential are recognized, with a hope that management will invest in updates and a refresh to return it to its former standout condition.
