The Cox Store in Papillion offers a range of services including ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices. Customers seeking to upgrade their technology can find exclusive deals and personalized support from the attentive team. Many reviews highlight the exceptional service provided by the staff, particularly praising individuals like Alex and Carina for their responsiveness and helpfulness. One customer shared a positive experience while canceling an account after a family member's passing, noting the professionalism of the assistant manager and the good communication between staff. Despite frustrations with the overall company processes, the in-store team was described as kind and supportive, showing a marked difference from previous experiences with Cox Communications. Another customer expressed satisfaction with the quick service when swapping a cable box and setting up their new address. They appreciated how the staff made the process easy, and a technician named Jamelle was recognized for his diligent work in troubleshooting internet issues. Overall, the Cox Store in Papillion is noted for its excellent customer service, quick resolutions, and a welcoming atmosphere, making it a reliable choice for internet and mobile needs.
Customer support team on location was knowledgeable and helpful. The company they work for is scummy and hides behind layers of beurocracy to attempt to extort additional fees after termination of service. I would leave the staff 5 stars and the company 1 if I could.
May 2026
Luis was super helpful and sweet, made switching our address and equipment super easy!
April 2026
Monse at the Shadow Lake location is amazing. I went in to see what kind of specials they might have as mine was ending. She took the time to explain all of the options and ended up saving me money on my monthly plan ! Highly recommend
