Cricket Wireless Authorized Retailer has fast, friendly staff and great deals. The staff helped when a customer lost a phone and completed paperwork to activate a replacement device. A customer said the manager handled a huge software update quickly, fixing a sync issue with wifi. Another customer praised a staff member for handling an irate unreasonable customer and for quick payment of a bill. Some customers report conflicting information from customer service and a replacement phone that was a junk beginner phone with no Google, little memory, and poor voice, name, and finger recognition. Overall, the store offers quick service but some experiences vary.
