Vehicle pick up via Gold service is smooth but as you drive the rental vehicle toward the gate to queue up for vehicle checkout, the wait can be up to 20min (based on multiple rentals per year at this Hertz location). Improve this checkout & its 5 stars
March 2024
Very busy location. Took us 35-40 min to receive vehicle. Was told our vehicle was coming then later they had to give us something different. The price I picked on their website was completely off. I had to pay more once I got there. Way more.
March 2024
The Las Vegas Airport location is consistently understaffed during peek hours. Waited 1 hour between the line to pick up a prepaid car and the garage. Came within 4 minutes of making a very important meeting. Disappointing for Hertz.