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September 2023
Waited 2 hours, then learned the "managers special" was an electric car that needed 40-50 hours charge after 180 miles. These details should have been disclosed when making the reservation online! Ended up paying $200 more for a gas vehicle because I didn't have 40-50 hours to charge the electric vehicle!
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August 2023
Under no circumstances rent from Dollar or thrifty with pick up at the Reno airport. It is a 2 1/2 hour wait, at least mid day. They have one person who takes at least 15 minutes per party, and there’s typically a line of 20 to 30 people. It’s unheard of I know, but that’s what it is. Pay more elsewhere.
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August 2023
Listen to other reviews. So understaffed that you will wait hours in line to pick up a car while every other line fills and empties multiple times. Your time isn't worth it. Pick any other car rental service.
