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“Very courteous and they go the extra mile. Call them for a shutfle once your plane’s wheels touch down and they will come to pick you up. My car was a Subaru and I loved it. It was a pleasure doing business with Rent-a-Wreck. It’s just a name, the cars are actually new and very nice.”
“EVERY time I talk to or visit Dolan, they are exceptional. Just bought 3rd car there, and, because of the people there, I have ZERO worries or complaints. Sales, service, and management is exceptional. Best people, cars, policies, and service.”
“My flight ended up being 2 hours delayed due to weather. Bc of the delay, I ended up arriving well past closing time. I have already accepted my defeat and assumed that I will no longer have a rental. To my surprise, Carlos, the branch manager was still at the National counter helping customers. I asked him if it was normal for him to work past closing and his response was that he noticed there were some delays and since his family is already sleeping at home, he'd stay a little longer and help those who are delayed.
Carlos, I appreciate you! You did not have to go above and beyond, but you did and I will always remember that kind gesture!”
“5/16/2026 - After a lot of research, I choose Alamo and glad I did. After landing car rental area are usually busy. First time in Reno and it’s a small airport so car rental area is easy to find. We landed around 1pm. Walking up to Alamo, there was no customer in line. We pass by hertz and there was along line of people. So glad we chose Alamo. Everything was quick and easy. By the time you know it, you’re driving off already. Return was just as easy.”
“VERY HAPPY WITH THE EXPERIENCE
Enterprise has very well trained, and very professional people with a great attitude. I was picked up at the body shop where I was, and I was transported to an Enterprise office to procees my rental. They were very convenient, Mike clearly communicated the rental details, and I was allowed to extend my rental on a day to day basis.”
“The polite and professionalism of Mason!! And the girl that brought me to the car. Both were amazing!! The car I rented was beautiful with all the bells and whistles. I will always choose Enterprise!”
“Bruno and his staff offer top notch, stress free customer service. We bought a truck from him and have been very happy with our purchase. We are currently in the process of purchasing our second vehicle now.”
“Set reservation and the team was wonderful at helping. Needed this car for my wife and they were massively accommodating to assist and all were super friendly and helpful.”
“Picking up the car was a breeze. They even let me choose between two available cars even though I selected the “manager’s choice” option when I made my reservation. Instructions for dropping it off were a little hazy. I did it wrong, but they let me slide. Could have been a little more helpful with the woman in a wheelchair in the freezing cold (that would be me!), but I won’t hold it against you since you were obviously short-staffed. Oh, & the car was out of wiper fluid. I had to stop to clean the windows a couple of times after getting behind trucks on the icy/snowy/salty road to Sacramento & back. All in all, a decent experience. Got me where I needed to go on $35/gas. Would recommend.”
“Extremely helpful staff. I did have a issue with a rental car that wouldn't start. Calling for roadside assistance was a nightmare. Trying to reach someone in the United States to discuss what occurred was impossible. My issue was with roadside assistance, not the local staff.”
“Super easy rental and return process. The car was clean and perfect for what I needed it for. The staff even helped me carry my kid's car seats to the rental car, which was beyond kind and helpful”
“I love renting from the meadow wood mall location! The staff there are always friendly and willing to help in anyway they can. Ive rented there for many years now and its the best! Skip the airport, skip the craziness, go to the mall location for your rental. You won't be mad!!”
“Great experience, would rent through Hertz again. I used the AAA membership when booking, had a great deal and really phenomenal customer service.
I was a bit nervous after reading through some of the reviews, but I didn’t have any issues or any surprise fees/price increases. They did put a hold for a bit more than the rental quote when I picked up, but they confirmed that the actual charged amount by the end would be only the quoted price (so long as not damaged etc.) I dropped off and was only charged the quoted price, and the car ran great for the entire trip while visiting Nevada.”
7AM - 1AM
2001 E Plumb Ln, Reno
Car Rental
“We had a great experience with the Hertz car rental at RNO site! The pick up and return processes were smooth, and the staff were friendly and professional. The Volvo XC40 we picked up was in mint condition with great functionality including the navigation system. We had a great time for a week in South Lake Tahoe and really enjoyed the car!”
7AM - 1AM
2001 E Plumb Ln, Reno
Car Rental
“It's seems to be rare lately to get good service at a rental car company. Thrifty/ dollar in reno was a exception. Even though they could use some help on the counter( waited almost 45 minutes in line) the girl was very polite and quick when we got to the front of the line. Easy drop off right at the airport.”
7AM - 12AM
2001 E Plumb Ln, Reno
Car Rental
“The Avis staff was extremely accommodating and very helpful. Angie Was a breath of fresh air with a positive attitude and made sure all of our needs were met beyond what we expected. They accommodated an upgrade that was much needed with no hassle. Would always recommend doing business with them!”
7AM - 1AM
2001 E Plumb Ln, Reno
Car Rental
“D helped me with the rental. He was welcoming, efficient, and a good communicator. He took into account my height in making sure I got an appropriate vehicle. I liked his work very much.”
“Debbie was amazing! I left my cell phone in my rental car. She was quick to respond and communicated with her team to get my phone from the car that had already been taken to the car wash. I'm sure people leave their personal items in cars all the time, but Debbie was kind and understanding that I was anxious about getting the phone back in time for my flight. Also, when we picked up the rental car, they were busy, but all of the employees were working quickly to get everyone in a car and were very patient with the customer in the line. In the past, rental car experiences have been painful at best, so I definitely appreciated Debbie and the Reno airport Budget Team for their high level of professionalism and courtesy!”
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“We had an amazing experience renting from Reno Tahoe Car Rental. The team was incredibly professional and super helpful throughout the entire process. From booking to pickup, everything was seamless and stress-free. The car was fantastic—clean, reliable, and perfect for our trip to Lake Tahoe. It made our entire experience even better, allowing us to fully enjoy the beautiful scenery and the winding mountain roads. We couldn’t have asked for a better rental experience, and we will definitely be renting from them again in the future!”