Macy's, established in 1858, is a well-known department store featuring a range of top fashion brands such as Ralph Lauren, Calvin Klein, Clinique, and Estee Lauder. The Macy's at Rogue Valley Mall is appreciated for its clean and orderly environment, offering a traditional shopping experience that many customers enjoy. Shoppers value the ability to see, touch, and try on items before purchasing, with in-store sales adding to the appeal. However, some customers have noted concerns about the lack of employees available in the shoe department, particularly after changes to the commission-based pay structure. This has resulted in difficulties in receiving assistance while shopping. Additionally, while the store features a variety of products, some describe the overall shopping experience as dated, reminiscent of a 1990s American mall. Despite some negative experiences, Macy's is recognized for its quality goods, including men's clothing and housewares, along with options to test fragrances before buying. Overall, it remains a popular destination for shoppers looking for a classic department store experience.
Steffanie at the Chanel beauty station was absolutely amazing. The most sweetest and helpful employee. I would absolutely come back and request her.
January 2026
Always awesome! Wish they carried bigger sizes like 3xl, 4xl. Just saying. Also, staff has to be more attentive to customers. I can see why customers have shifted to online shopping more. Online shopping doesn't require you to look for help, and we are able to find more sizes.
January 2026
Large selection overall, but good selection for dressier options like special occasions, clean, quiet
