“If Office Depot ever decides to clone an employee, start with Mr. Bill.
I don’t usually write reviews, but this one is overdue.
My wife and I ship a lot, which means we’ve crossed paths with Mr. Bill more times than I can count. Every single visit, without exception, he is upbeat, welcoming, patient, and genuinely invested in helping people. You can tell within about 10 seconds that he isn’t just doing a job. He actually cares.
There have been multiple occasions where we’ve shown up trying to figure out packaging or shipping, and somehow Bill always finds a solution. He’s given us packaging when we were in a bind, helped my wife tape up boxes, walked us through the best way to ship items, and somehow has this incredible ability to make every problem feel completely manageable.
That kind of attitude is unbelievably rare.
The thing that stands out most isn’t just that he’s helpful. It’s that he consistently makes people feel better than when they walked in. You leave thinking, “Well… that was surprisingly enjoyable for a trip to Office Depot.”
In a world where customer service often feels rushed or transactional, Mr. Bill is the complete opposite. He remembers people. He takes pride in his work. He treats every customer with patience, kindness, and respect, whether they’re shipping a single envelope or an entire cart of boxes.
Office Depot should be incredibly proud to have someone like him representing the company. If I were running customer service training, I’d have every new employee spend a day shadowing Mr. Bill.
Thank you, Bill. You’ve turned what should be ordinary errands into experiences that my wife and I actually look forward to. Reno is lucky to have you, and Office Depot is even luckier.”
“This place is efficient well priced, and if you need a notary stamp faster than they can mail it to you. This is a place to go.. Customer service is friendly and shopping here you’d be supporting your local business businesses. I highly recommend”
“KAHL providing supplied us with an Acoustic Booth—it’s been a total game-changer for our office! We work in an open-style space, so before the Booth, only one person could be on a call at a time without it getting distracting for everyone else. Now we’ve got a quiet spot where people can take calls, focus, or just get some solo work done. Having a dedicated private space makes a huge difference when you need to really concentrate and makes it easier to have more team members in the office together at one time.”
“Mady in the print department is a total professional. She answered all of my questions about options and pricing, verified files, and made sure they came out exactly right - all while juggling multiple other customers by herself. I've had prints done at Office Depot before, but this was by far the best experience.”
“I was having major problems with my computer. Programs would randomly shut down, some wouldn’t even open. I could not get any work done and what I was able to get done I would lose when the program crashed. I called Gary and he came over the same day and did an initial evaluation and begun work on it remotely that afternoon. Gary and his team dug deep into my computer and really took pride into getting it fixed. Within two days they had it working and so far so good. I fought with this problem for 2 weeks with other IT help before calling Gary. Gary and his team care and will take care of you. I needed someone that would spend the time to figure it and Gary did that. Thanks so much.”
“NV Blue is a fantastic company to work with; everyone on their team is incredibly helpful and such a pleasure to collaborate with.
I highly recommend them for ANY of your printing/signage needs, they are the best local printing shop around!”
“Over 30 years ago I had the distinct pleasure of meeting the founder (Frank) and father to current owner (Paul) as a sales rep for a newly formed Formica Distributer. Over the years working with so many in the industry it was clear that Frank had created something special. People first, satisfied happy people who appreciated the integrity and value he based his business model on. Fast forward those values are carried on to this day with his son at the helm.
They are right the name does say it all "Quality". Quality first in their relationship with the client. You feel as though you are the most important client and your time is valued, your thoughts ideas opinions input questions are respected and addressed. Quality client care.
Now as to their products and service hands down the industry leader in every aspect. Product knowledge to field experience, up to date current with innovations in technique to application. A team of experts willing to venture into creative new challenges with you.
However big or small your project is I guarantee no one will ever make you feel as though your project and satisfaction is as important to them as it is to you.”
“Asist Manager Erik went above and beyond to complete a rush print job that Office Max and Fed Ex Print stores completely denied me to achieve. And Erik was very caring and sincere in assisting in all the needed details to get it done. And on top of it- patiently at closing time! It’s people like him that make the difference. Thank you Erik!
And on the 2nd day Lunette and Maria were equally as amazing as Erik. It’s truly remarkable service you just don’t easily find these days. Management should defiantly appreciate their team. Many thanks!”
“RAM has always been able to meet our office needs at a great price, but what really stands out is that their customer service can't be beat. They go above and beyond to ensure that we get the correct products we need.”
“Pacific Office Automation is truly the best in the business! The best customer service experience in Reno. I’m so grateful for the support and helpfulness they’ve provided us!”
“David and the crew set up our beautiful furniture so fast! 2700 sq ft of space was easy to fill with the help of everyone at Walkers! Thank you again, the results are truly beautiful!”
“I had such a wonderful experience here at forever yours furniture store Jt helped me out so much Thank you .I grabbed some very unique pieces for my new office I love that the furniture they sell is made out of real wood.The staff is very friendly and knowledgeable.They even know the. History of each piece of furniture and what part of the world o came from . When you shop here you will definitely get a piece of furniture that will be a conversational piece that you can talk about to your family, friends and clients.I am very happy the delivery guys are very professional and got my furniture up some very steep stairs.Its was worth every penny. Thank you again I will be coming back 10/10 experience. Must come visit again.”
“1/10/2024- Popped in yesterday to see if I could find an inexpensive computer desk.. I ended up returning the standing one at the big box store.. (someone said they wanted and then changed his mind!!)... Plus my youngest paid for it, but still couldn't get a yes.. I love how convenient it is and the staff always helpful.. It's great that they also give a discount if you are a Farm Bureau member.. but only on certain items.. (which mine wasn't).. Ended up getting a nice looking desk.. To help with someone not saying no again, I did all the hard work of in packaging.. It's a pretty simple layout.. so shouldn't be hard to put together..(especially for an engineer).. lol.. Employee helped carry it out and even asked if I had to carry upstairs.. I just slid it out the back of the car..”
“The folks here we so amazing and so helpful. From the front desk to the people helping educate us on furniture etc. Great experience, found everything we needed for a home office.”
“I would like to send a huge shout out to Jessica at the Silver Legacy business center in Reno, Nevada! I was stuck in the area due to weather and expecting numerous packages that I thought would be delivered to the circus circus hotel desk. Apparently they were not.
Jessica went above and beyond the entire week of my stay, searching for packages, sending emails and messages, letting me know when my things arrived.
She was professional, prompt, and certainly exceeded any expectations I had for assistance
Thank you, Jessica!”