The UPS Store #4252 in Reno provides a range of services including expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. It is a locally owned and operated business located east of Interstate 395 North on Lemmon Drive, committed to helping customers with their needs. Customers appreciate the store’s excellent customer service, highlighting friendly, professional, and knowledgeable staff members who are helpful and courteous. The staff is known for their understanding and willingness to assist, even when customers come close to closing time or need to make changes to their shipments. Many have noted the significant improvement in service since new management took over about 2.5 years ago, transforming the store from a place with frequent issues and rude service to a friendly, organized, and reliable location. Customers also highlight the staff’s thoroughness and helpfulness when processing pickups or resolving issues. However, some experiences, such as losing receipts or dealing with larger UPS issues, reflect the franchise’s limitations. Overall, visitors find the store to be a welcoming and helpful place, emphasizing the importance of kindness and patience for a better experience.
I've always had great experiences when I come into this UPS store. Employees are friendly, quick and always helpful. Some places you dread going into because of the attitude of the employees. Not this place, nothing less than 5 stars. Keep up the great work.
April 2026
April 27 @4:50. Quickest UPS worker, had a line of 6 and I expected it to take a half hour to get through to me. Less than 5 minutes and was so efficient and quick. Excellent
March 2026
I have been greeted with a friendly smile when coming in and not ignored even though it's busy. I appreciate that. And their service is quick which tells me the employees are very knowledgeable of the services they provide. I appreciate the acknowledgement of difficulty I may be having with the copier. Great place to visit... read full comment
