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“Daniel is one of the most thorough and efficient employees I’ve ever encountered! He always goes above and beyond to help ensure everything we bring is packed properly and sent out efficiently.
Prices are reasonable, and they are always willing to help us secure our packages the right way.
Will always return here when it comes to one-stop shipping needs!”
“My experiences at Caughlin Pack-n-Ship have always been consistently great! The newest owner, Mike, is always willing to help and/or offer solutions to anything I need to mail. And, Anna is amazing! She is patient will all requests and knows what you can and can't do as far as anything you need to mail, pack, or ship. With limited help these days it is so nice to go here and see consistent familiar employees who are always welcoming. I feel their prices are very fair and worth it considering it's very conveniently located so close to my home. Kudos to Mike and his staff for running a very honest and good small business!”
“The staff here at this location are the best and have helped me a great deal with shipping stuff out and printing documents. Very grateful for everyone here and their amazing customer service.”
“I will never go to the post office again to wait in long lines and interact with disgruntled employees. The staff at Let Us Mail are friendly and efficient. Prices are very reasonable and I’m in and out within minutes. Highly recommended.”
“I'm hoping I have the name right Sandy but I'm referring to the sweet, and tiny lady who helped me check into my spot and assisted with my move to a new one. She has been incredibly kind and helpful. I also want to give a huge shout-out to Anthony, who was fantastic in helping me resolve a payment issue. Both of them have such glowing, vibrant personalities—they truly light up the office whenever they're in the room. They’ve consistently made my days better, and I really appreciate the excellent service they provide. I'm horrible with names. I just happened to get off the phone with Anthony figured, if I didn't put the review out. I'd never get to it, but those 2 deserve it!”
“They did an outstanding job on my business cards! I had an unusual request to edit some flowers out of a photo that I was using on my business cards, and they didn't even bat an eye. They had a quick turn around time, and were very responsive in our email communication. I also appreciated that they give me a couple options to pick from.”
“I have visited this store 3 times in 3 months. On 2 occasions, I needed notary services from a staff member. Both different staff members were very knowledgeable and helpful. I highly recommend this store!”
“The customer UPS agent , Karan , was friendly, knowlegeable and patient. I was given a wrong Fax number to send documents that he had notarized for me. Karan ended up speaking with the company's guest service agent to get the correct Fax to the correct person saving me time and trouble !!”
“Went n 2 get some copying done, n some other things handled can't say enough good things bout how helpful n friendly the staff were definitely went outta their way. Highly recommend this store 4 ur packaging or office needs.”
7:30AM - 6PM
561 Keystone Ave, Reno
Mailbox Centers
“A gentleman named Tyler at the Keystone Square store was one of the most kindest knowledgeable customer service people I have ever seen! He took care of things for me that I never imagined could be done! He did it all with a great attitude, happy to do it and just so outgoing! I will call the store and ask to speak to his supervisor and repeat what I just wrote!👍✌”
“Its a shame that you don't go up to 10 because thats what I would give it. Ive been going there since it first opened. Even with the new beginnings and the learning experiences of starting a new place, I was actually delighted to wait in line and experience such genuine friendly, caring even humorous interactions that the staff and the owner, MITCH, treated the clientele. If they were frowning due to the crowd when they came in, they were smiling when they left. .myself included. Great packing, mailing, and easy Amazon returns. Thanks!”
“If you were to tell me that a routine trip to a shipping storefront could double as a warm, soul-affirming experience, I would have assumed you’d been breathing in too many packing peanut dust particles.
Yet, here we are.
The UPS Store on S Virginia St in Reno is operating on an entirely different vibrational plane than any other parcel depot on the planet. I walked in braced for the usual logistics experience—gray counters, faint tape-dispenser squeaks, and the vague, lingering anxiety of missing an apartment number—and was instead greeted by pure, unadulterated heart.
First, let’s talk about Jenni. Jenni is a wizard. Calling her efficient feels like an insult to the art form she has created behind that counter. She approaches a stack of chaotic, oversized boxes with the kind of creative vision usually reserved for master sculptors or high-stakes origami champions. She doesn't just package your items; she crafts a protective, structural masterpiece around them with speed, flair, and genuine kindness.
Then there’s Deep, who operates with a level of warmth that instantly de-escalates whatever mild panic brought you through the front doors in the first place. Deep turns routine address verifications into absolute masterclasses in customer care, pairing hyper-attentive service with a bright, welcoming vibe that makes you want to hang out in the lobby just to hear him offer advice on shipping options.
Together, Jenni and Deep run this shop less like a shipping terminal and more like an elite squad of friendly logistics concierges.
Five out of five stars. If you have a package to ship in Reno, bring it here. Even if you don't have anything to ship, wrap a empty box in tape just to experience what true customer service feels like.”
“1st time in the Lemmon Drive UPS &I was very impressed with the entire operation and pleasant attitude of the people working there. Customers were very pleasant and understanding too!😁”
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“Christen helped me and was very patient and friendly.
Easy instructions on how to use their printer, notary and certified mail done within 15 min. Recommend especially if you are a little technology challenged bc they were very patient with me.
Will come here again. ?”